Service King North Lamar

Very impressed with Robert Mendez’s professionalism and concern for my car. When the job was complete my car was cleaned inside and out. Thank you Robert and Service King.

Everyone did a great job in making everything perfect. The customer service is exceptional. I very much appreciate everyone’s effort.

The car was fixed on the time promised

Eric was Great. Good service. Thank you.

I was extremely satisfied with the work they did on my vehicle and with working with Tanya- but I was not at all satisfied with the person working the front desk and manning the phones. She offered horrible customer service in the 4 interactions I had with her.

Really appreciated the text updates along the way!

During the first inspection when I brought the car in, I was not made aware of what the terms being used meant. As a consequence, scratches and dents that occurred because of the accident on the left front door and left front fender were marked as happened pre-accident. So those areas were not fixed at all. I also mentioned that the engine's rpm was unusually high at 70mph, not to mention 80mph, after the accident. This issue was not addressed at all since nothing seems out of place when the car was raised on a jack. Lastly, the body repair is of a poor quality. ****. The left and the right gaps between the trunk lid and the fenders are of different width. One does not need a tape measure to notice the difference. 2. The surface of the trunk lid, when closed, is not flush with the fenders. 3. The fuel door, when closed, is not flush with the left fender, whereas it was before the accident. 4. The left rear door, when closed, is not flush with the front door. 5. The bump guard on the left rear door is not aligned with the one on the left front door. It runs on a different angle than the one on the front door. Because of the items listed above, I am not satisfied with the work done and the service rendered.

You guys did a great job. The repair was done as scheduled and we were informed of progress along the way.

Great customer service and excellent communication throughout the entire process.

Really appreciated being kept updated on the progress of my car. Robert was great - helpful and easy to work with.

I would recommend everyone to Service King. Great service and very friendly. Kept me updated every step of the way! Thanks SK! L. ****

As has been our past experience, Service King completely exceeded our expectations. Your team is the best at what they do. So happy!!!

Even though my car took a very long time to get fixed up, i was kept informed the entire process. I was aware of the parts taking longer than usual to come in and it made the whole process a lot less stressful! So thank you for staying informed with me!

People are very professional and kept me updates throughout the repair. Thanks

Just picked up my car this evening. As far as I can tell, Service King did an excellent job, kept me up to date each day and completed the work on the day that was originally estimated. Would likely use Service King for future repair work.

Lynn , my advisor, was very helpful and kept me updated

All expectations were met. great job!

Job was great. The color matched and the penstripe

The customer service was great. The repair was complete quickly compared to a past experience with another collision center. Love the text updates.

Car looks great and it was done do much faster than expected. Originally I was told it could take up to 2 weeks, but it was dine within 3 . Only problem with that is that when I picked up a rental, it was almost on empty. Thinking that I was going to keep the car for 10 to 14 days, I filled it up at the gas station. When I went to return it two days later they would not reimburse me for three-quarters of the gas that I overpaid.