Service King Mansfield

My car looks amazing and the work was completed so quickly. I was kept updated daily and everyone was very friendly. Thank you!

James **** was very attentive and kept me apprised of my cars repair progress frequently.

Service was horrible, did not meet the deadline, wouldn't recommend this collision shop to anyone

Absolutely great staff. Should another unfortunate incident occur I'll definitely head to Service King!

Copy of email to Chris Milligan (Geico adjuster) My son received an email from you yesterday saying you are still waiting on a value assessment on my 2005 Chevrolet Silverado pickup truck. I am interested in hearing what that value may be considering the truck is no longer in the same condition that it was on January 23rd when it was brought in to Service King and Geico for a damage estimate. I received messages from Service King on 01/24 stating that they had started repairs with an estimated completion date, and an update on 01/25 with an exact date. On 01/26 I received a call from a Service King advisor that informed me you were then thinking of totaling my vehicle. On Friday morning the 27th of January I came to the Service King facility and inspected my truck. The condition of my truck indicates that work had definitely begun. The tear down went far beyond anything associated with the rear cab corner. The removal of the rear bumper, tail light, door moldings, lock assembly, window trim, mirror, and cutting into the sheet metal of the rocker panel and cab corner are not normal practices associated with a damage estimate. The markings showed that they had determined where new parts were needed. If the repair estimate was going to exceed your threshold value and drive it to a total, that determination needed to be made prior to Service King being authorized to start deconstruction for repair. It appears that someone made a mistake and either started work without your authorization to complete, or changed their mind after the process had begun. My expectation was to receive my truck in a repaired condition or be notified that repairs were not being authorized due to cost. I would expect a higher valuation based on the fact that my property has been diminished through someones negligence in the handling of this claim process. Please contact myself and not my son with an update at your convenience. Service King and Geico is a bad combination.

What a pleasure dealing with Todd and the receptionist. He was very professional, attentive and understanding of my concerns. She was charming and welcoming.

Looks great and very quick

Everyone was so helpful and kind. Our service rep. James kept me informed of everything they were doing to my van. James was very apologetic when Service King found more damage in the door panel, causing a delay with the repairs. This was not a problem at all. I just wanted it completed right. Thank you James and the Service King team. God bless you all.

Great job

Yes I was excited

Received car back and car had issues overheating before I could get it home. Customer service was great. Mechanical issue is the big factor.

Nicely done.

I appreciate the timely updates and getting my car repaired satisfactorily.

Very nice staff, great service

I had Mike **** as my Service Advisor and I was so grateful for his promptness in keeping me informed throughout the whole process. He was very professional and genuine with every conversation we had. My car was returned to me immaculate and smelling like the the first day I bought it! I felt that Mike went the extra mile to make sure my experience with Service King was great and he exceeded that. Thank you so much Mike ****!

Good customer service

I was completely satisfied by the work that was done on my car, will return if need be!

We have used Service King several times. We have always been treated well and received excellent service

I liked the daily updates, always knew what was going on with the repairs.

Michael **** was my service representative and he was really great! He made sure I was kept up to date as to my repairs, and when I picked up my car he showed me a few tips on how to keep the car looking really good. Tips of the trade freely shared. I'd go back to Service King if I needed repairs.