Melanie E.
Vehicle Make : Hummer
Had a good experience w Service King in past but this experience exceeded my expectations. Fast, efficient service w constant updates & superior customer service from Mike. I would highly recommend to anyone & this shop will be my one & only choice in the future.
A J.
Vehicle Make : Toyota
Courteous personnel detailed the parts and labor estimated to be needed for our auto repair. They then kept us updated in any changes in their original estimates; dealt with our insurance company and assisted with a rental car. Our auto was returned when promised. A full, printed report on repair parts, labor and costs was presented with our fully restored vehicle. Nice work all!
John S.
Vehicle Make : Ford
Your texting was very helpful.We Appreciate YOUR Work PROGRESS Reports.The COMPLETED REPAIR WAS PERFECT.
Barbara O.
Vehicle Make : Honda
Excellent
Brianmissy G.
Vehicle Make : Nissan
We had a very good experience from beginning to end. I especially like the text updates. Everyone was friendly and knowledgeable. My car was ready early. Fantastic!!
Sean S.
Vehicle Make : Dodge
My wife is taking car back because her window tint is scratched up pretty bad on door she replace and car is pulling to the right
Carson M.
Vehicle Make : Honda
Great Job! Was well updated, and they made everything easy!
George E.
Vehicle Make : Lexus
The service done on my car was outstanding. The Staff was very professional and went above and beyond! Thank you for a great job well done.
Michelle W.
Vehicle Make : Chevrolet
There was a concerning issue with my vehicle that was ignored for the first two times I mentioned it. Upon mentioning it for the THIRD time (with noticeable annoyance in my voice), it was finally addressed. Service King was trying to return my vehicle to me without addressing the issue, and it was very important and could effect the safety of my family and others! This was unacceptable to me. My car was returned with smeared dirty windows (I took pictures), and it stunk horribly. It was barely cleaned up, and not what I would expect when I'm told that it will be returned to me cleaned. I do want to mention however, that the woman at the front desk was incredibly kind, attentive and helpful. I appreciated her very much...she made it a priority to provide excellent customer service. I did not feel the same way about Luke who was in charge of my vehicle. He ignored what was important to me too many times.
Deepa S.
Vehicle Make : Toyota
Keith and Lucas were the best. Just a day more than expected in getting my car but I was very satisfied. The front office and even rental car guy were excellent
Enrique R.
Vehicle Make : Nissan
This is the best body shop customer service experience that I've had In the 20+ Years that I've been with USAA, and I intend to notify them tomorrow. Your service rep Richard, must be commended for his outstanding customer support. I don't believe I've ever had anyone keep me as informed on progress as he did throughout the process. You've gained a dedicated customer should I need these services again.
Corene H.
Vehicle Make : Honda
Rick was outstanding. So polite and very professional.
Amelia B.
Vehicle Make : Nissan
They did a great job on the doors and paint.
Beverly B.
Vehicle Make : Kia
Luc Thanks for keeping me up to date on repairs being done
Melissa T.
Vehicle Make : Dodge
Lucas was awesome!!! He went above and beyond and I admire the service and quickness of your employee and business!! I am highly satisfied and would recommend your services to family and friends
Larry L.
Vehicle Make : Dodge
Great job!
Mary W.
Vehicle Make : Honda
All the staff, especially Rick and Brooke, were professional and very helpful. Rick kept me updated every day while my car was being repaired. My car drives like a brand new one! Thank you!
Mary R.
Vehicle Make : Subaru
The repair took longer than quoted. If there is no work done on the weekend, why schedule a drop on a Thursday, work does't start until Friday and then nothing else until Monday?
Jan V.
Vehicle Make : Honda
Efficient system it seems
Mary A.
Vehicle Make : Subaru
Job will done. Timeline longer then was told, but if it meant the job got done with care,I'm ok with that!
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