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Real Reviews From Verified Customers

Melissa E.
Vehicle Make : Kia
1 out of 5
1/18/2016
I am unsatisfied with my overall repair experience at Service King Collision Repair, 8808 Kingston Pike, Knoxville, TN, for two reasons. First, there have been a number of communication issues throughout the scheduling and repair process. Second, when I picked up my vehicle on Friday, Jan. 15, my vehicle had new problems that were not present when I dropped it off for repairs on Monday, Jan. 4. With the communication issues, I was scheduled to bring my vehicle in the morning of Thursday, Dec. 31. I arrived at 8 a.m. and was asked why I was bringing my vehicle in that day as there were no technicians working over the holiday weekend. I had to make a separate trip back to the collision center the next week to bring it in for repairs. I was also told by the scheduling center that I could leave my vehicle the night before and place my keys in the night drop box. I did this, and then called the local shop the morning I was rescheduled for repairs, and they seemed surprised and perplexed that I would have done this. It seems as though there is a serious disconnect between the central call center and the local shops about scheduling and drop off. As the repairs were nearing completion, the service advisor, Gerald Lowe, contacted me with a couple questions, and then said he would call me the morning my vehicle was scheduled to be done (Thursday, Jan. 14) to tell me if things were on track. He did not contact me at all that day, so I called in the afternoon to find out if my vehicle would be ready on time or not. I reached the general manager, Colin Bender, and he apologized for the lack of communication and said my vehicle would not be ready on time, but would be ready the next day. Mr. Bender contacted me the next morning that my vehicle was ready, and I arrived that evening to pay for the repairs and pick the vehicle up. When I arrived, Mr. Lowe and another service agent both apologized for the delay and for the lack of communication. However, after I drove away, I realized there were a number of new problems with the vehicle that were not present when I took it in on Jan. 4. The check engine light came on within a half hour of my leaving the shop, the car was out of alignment, the steering console began shaking when I reached highway speeds and I could hear a rubbing noise from the rear brakes. None of those problems were listed as pre-existing or unrelated damage on the paperwork I signed to authorize the repairs. I went back to Service King to report these new problems, and was told that the issues are not related to my accident and so Service King would not repair them. They have since turned off the check engine light, but the general manager Mr. Bender, has told me that they will not be fixing the rest of the issues as it is "just a coincidence" that they came up now. I am completely unsatisfied with the customer service and the quality of the repairs. I still do not have my vehicle back, and it has placed a great inconvenience on myself and my family.
Patricia G.
Vehicle Make : Toyota
5 out of 5
1/18/2016
I appreciated that they kept me informed about what was going on
Fred C.
Vehicle Make : Toyota
1 out of 5
1/15/2016
I was promised my car in 7 days which was longer than it should have taken. It took over 2 weeks with me having to call several times to get my car back. Fred C
Vickie B.
Vehicle Make : Nissan
5 out of 5
1/14/2016
Excellent service. I liked getting texts about their progress.
J D.
Vehicle Make : Mazda
2 out of 5
1/12/2016
It took way too long!
Nathaniel F.
Vehicle Make : Acura
5 out of 5
1/7/2016
I was pleased will how Service King kept me informed on the progress of the repair and the final quality of the repair.
David M.
Vehicle Make : Ford
5 out of 5
1/6/2016
Gerald Lowe was a pleasure to deal with
Sherry S.
Vehicle Make : Toyota
4 out of 5
12/31/2015
Kind Helpful Understanding They worked to complete my car in the timeframe I needed.
Lois R.
Vehicle Make : Honda
5 out of 5
12/26/2015
We liked the almost daily texts which kept us updated on the progress of the repairs. We appreciate the courtesy and the warranty which guarntees our satisfaction with the entire service.
John S.
Vehicle Make : Volvo
1 out of 5
12/24/2015
Not finished yet
Haidar A.
Vehicle Make : Nissan
1 out of 5
12/21/2015
Hello I just have a problem with the service , I just found that the painting color is different than the original color The new color of the hood and bumber is not compatible with the original color. Please let me know how can fix this issue?
Elizabeth W.
Vehicle Make : Toyota
5 out of 5
12/19/2015
Everything was great. Merry Christmas
Courtney S.
Vehicle Make : Jeep
5 out of 5
12/17/2015
Thank you for the great service! My car looks great! I also appreciate the time you all took to clean the inside and outside.
**** E.
Vehicle Make : Toyota
3 out of 5
12/15/2015
There were 2 things that could be better. ****. When the tell you they will call you they need to call you, instead I had to call the. 2. Update the website better. My car stayed in disassemble for 3 days but when they finally did call it 2as in oaint.
Carolyn W.
Vehicle Make : Nissan
4 out of 5
12/12/2015
Very surprise and pleased that my car was cleaned and waxed inside and out was not expecting that and bumper like new good job.
Amy J.
Vehicle Make : Chevrolet
5 out of 5
12/6/2015
They were extremely nice and professional. They kept me up to date with daily text on the progress of work. I would use them again and refer my friends.
Andrew B.
Vehicle Make : Toyota
5 out of 5
11/10/2015
Everyone I dealt with was very pleasant and couteous. The repair is beautifully done and I am very happy with the results.
Letica D.
Vehicle Make : Ford
5 out of 5
11/7/2015
Fantastic job! Thank you!
Nancie M.
Vehicle Make : Toyota
5 out of 5
10/29/2015
Communication is important and you kept me well informed all along the way NO
Matthew J.
Vehicle Make : Ford
5 out of 5
10/24/2015
Excellent Customer Service!

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