Ehab K.
Vehicle Make : Lexus
Seth and Sierra and everyone else at service king didn't excellent job I'm very satisfied with their customer service.
Chris H.
Vehicle Make : Nissan
Seth did a great job keeping me informed. Repairs were done quickly and completely. Thanks!!
Patrica H.
Vehicle Make : Infiniti
My service advisor, Denae Jones, is a huge asset to Service King. She called
Me daily with updates to keep me informed regarding the work being done on my Infiniti. She made an effort to make sure the work would be completed by the end of day on Friday when I told her I was leaving town for the weekend and hoped I wouldnt have to drive the small rental car on this trip. She was very professional and helpful throughout the repair experience. A very impressive employee!
Scott G.
Vehicle Make : Infiniti
Andy did a tremendous job of communicating the status of my repairs as well as coordinating all of the aspects of the insurance claim process. The team exceeded expectations. I highly recommend Cool Springs ServiceKing.
Ann Z.
Vehicle Make : Honda
Hi. I was hoping this survey would lead me to a way to email a photo. There is a part of the bumper missing at the bottom. I don't think this is the same as the visor clip Seth had mentioned. There's also 3 clips/screws missing underneath. I would love to send the photo as it's the easiest way to show what I'm talking about.
Chinwengu U.
Vehicle Make : Toyota
I appreciate Dee keeping me informed on the status of my car. The only thing I noticed when I got home was that there were scratches on the hood of my car. Other than that everything was perfect.
Irene W.
Vehicle Make : Honda
Very friendly very considerate my mother is 85 and never had a wreck in her life they were very considerate of her the car was done before they told us having the rental car available is a wonderful ides we picked the car up today they went over what they had done and told us if we had any problems to let them know my mother was amazed that she didn't have to doanything great place we and already have told people to come there for a good experience when you are going through something you are already upset about great texting every other day and keeping customer in the loopin
Tom O.
Vehicle Make : Dodge
My park assist system doesn't work. There is no audio warning and my display reads service park assist. Now I have to take my car back to complete the repair
Kimberly C.
Vehicle Make : Jeep
My experience was great from the front door to the delivery of my vehicle to my home! I was so excited that my car was ready a week in advance also!!
Edward M.
Vehicle Make : Volkswagen
Seth was amazing! We were kept up to date at each stage, and the car was ready ahead of schedule. Excellent work!
Tommy R.
Vehicle Make : Hyundai
Good work - as promised - at the time promised -excellent communication
David C.
Vehicle Make : Volvo
I appreciate Seth keeping me informed of the progress in my vehicle's repair and he was very quick to respond to my questions.
John M.
Vehicle Make : Pontiac
Working with Seth to get my car repaired was great. Was frequently updated and felt at ease leaving my car. He made sure the repairs were done on time (actually prior to the estimated time).
Marin W.
Vehicle Make : Nissan
The repair looks good, but could have been great if the paint didn't have a few blemishes/dirt flecks.
I would have liked more proactive communications. I got the answers I needed, when I called.
Everyone was very nice to work with.
Roberto D.
Vehicle Make : Audi
Thanks to Seth for the timely updates on my repair.
Durant B.
Vehicle Make : Hyundai
I was kept in the loop at all times by Dee. Great service and great finished product.
Susan B.
Vehicle Make : Audi
Seth and all of the front office staff were wonderful. I walked in on a Friday afternoon, upset about the damage that was done to my new 2015 Audi. I did not even know where to go and just happened to drive by. He took pictures assured me that it could be repaired and within an hour had emailed me an estimate. I dropped it off the following Monday which was 3 days ago and just got my sweet car back. It is all new again. All of the employees I came in contact with were kind courteous and a total asset to your company. I hope to never have another accident with my new car but if I do I know where it will be repaired and I will recommend your company to all of my family and friends. Thank you so much.
Casey M.
Vehicle Make : Toyota
Loved the text updates.
Virgina B.
Vehicle Make : Honda
Overall I was very pleased. Thank you.
Jean C.
Vehicle Make : Acura
The bodywork seems to be fine. I didn't notice until I drove the car away, but my Check Emissions light came on. It was not on before the repairs were done.
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