Service King Jackson MS

Ray was very helpful

Great service. Great body work. Would use again if needed.

Kept me informed all the way through the repair process. Exceptional customer service. I never experienced that type of personal customer services. I am pleased with the quality of work.

Liked getting daily text updates

Thank you for the respect, dignity, and expertise.

I enjoyed the Service King text messages from Heather updating me daily on the status of my vehicle. It has know been almost 48 hours since I’ve retrieved my vehicle. After viewing it in the light yesterday, it shows no signs of prior damage because the correct parts were ordered and replaced along with the painting crew blending the paint...well. Overall, I give the 912 S State Street, Jackson, MS team a superior rating. Much Appreciation, Stephanie.

The repair was satisfactory. Staff was courteous throughout the repair process. Liked getting text updates on repair process. Outstanding job on the color matching.

Service Rep advised me every step of the way of the completion of my vehicle. I was very please with this type of customer service.

You all are who you say you are. The Service King

Great work. On time.

Mr. Herrington is the reason Service King was selected to complete my repairs. He was very attentive, knowledgeable and culturally sensitive. My car was DIRTY when I dropped it off for repairs but when I picked it up it was sparkling clean. Thank you for a job well done!!! May God continue to bless Mr. Herrington and the employees of Service King!!! ????

Ray is the best agent that I have experienced. Thank you Phu Luong

Fast service and liked getting the updates.

The staff were great and very helpful. It was a pleasure having my vehicle repaired at Service King.

When I initially picked up the car and left, the front end was very badly out of alignment and made an almost grinding sound at the front driver side tire. When I called Heather to setup a time to have it fixed I was basically hassled about it - She said that I hit a curb pulling out of the parking lot when I know for a fact that I did not and was basically trying to deter me from bringing it back in for repairs. When I told her that I knew that I hadn't hit a curb she then changed and said that I hit a pothole in their parking lot and that that's what happened. Now, I've hit potholes on the highway before going 50-70mph and my car still drove as straight as an arrow - There's no way a pothole in there parking lot could've caused a misalignment. After having to basically argue with her and a repair technician, she said I could bring it in and they'd look at it and see. So, I dropped the car off and later that day they called and said that they had fixed it. When I picked it back up it was and is still out of alignment and the scraping/grinding noise is unchanged. I'm quite dissatisfied, very insulted and disappointed with the repairs, the customer service and the overall experience.

Ms Heather was very friendly and helpful, she kept me updated on my vehicle everyday.

Service King Jackson did a tremendous job of replacing my chrome bumper on my Nissan Titan King Cab. Heather Cowan did a professional job of processing my claim from State Farm and keeping me updated on the status of my vehicle. I would definitely recommend anybody to use Service King Jackson and ask for Heather for any assistance.

Service king did an amazing job with my car.

I appreciate that Ray gave me up-to-date details at all times on the servicing of my vehicle.

Service King and there team did and excellent job on my vehicle repair. I'm very satisfied with the end results. And thanks again