Service King Jackson TN

Taylor is the best host ever. Austin was perfect at explaining everything at pick up

Taylor was great to work with ....truck looks great

It was all good but car wasnt locked on the lot was first thing i noriced and then when i got home after my husband he let me know truck was on empty and we had filled it cuz we was on way to hospital in memphis the morn we had the accident and we hadnt had it long bought it new and theres a whole bunch of miles put on it sooo no im not happy bout that part

I was more than impressed with the service we received at Service King! I was so impressed and thankful for the daily updates I received through text messaging. In the past, when ever we had to bring one of our cars in for service, it was always so difficult to find out the status of completion on our vehicle. It seemed that no one even knew who we were when we would call, like we were just another “number” to them and when they said they would call us back once they found out the status, they never did return our call. Then we would have to call back up there and start that whole “game”of a process over! This was not the case at service king! Not only did they know my name when I first called up there to tell them I needed to bring my car in, everyday after that, I knew exactly what the status of completion was on my car which made it very helpful for my husband and I so that we were able to plan our daily schedules accordingly. We knew exactly when the car would be finished, therefore, there were never any surprises that affected our personal schedules. With that said, when we made arrangements at our workplace so that we could go to service king and pick up our car when it was finished, that’s exactly what we did. There were no surprises! Like many other times in the past, at other service companies thought the years, when we would go to pick up our car at the scheduled time that they gave us, there always seemed to be a problem and the car was never ready! Which ultimately, always caused problems for us with at our workplace because we would have to again make arrangements to come back at another time and find coverage at work while we were away. Communication always was the problem with the other companies it seemed, but not with service king! Because we knew everything that was going on, each day. Sometimes even twice a day if something changed, which was so nice and we really appreciated! The staff at service king we’re also very accommodating and friendly! Which again, was beyond our expectations. They made this process even easier and less stressful because they were so kind and very accommodating. We will always recommend service king to all of our friends and family, and will continue to use them for all our future needs, I can promise you that!!

Your work is excellent and the office people were very pleasant to deal with!! (They seem to enjoy there work and have a very positive attitude!!! It’s very clear that management has its act together!!i have already told a number of people about your company!!

Satisfice

No comments, Thank you.

Could not be happier with the results of my car. Everyone kept me informed on all the steps of my repair. Everyone was friendly and courteous. My repairs were completed exactly when I was told. Very impressed with my experience, and will send customers your way.

Taylor was wonderful along with Jenny. Thank you so much for doing it right!

My car looks great! And Taylor was great to call and keep me updated on stauus of my car and got it ready ahead of time so I’d have it for my Ladies’ Retreat this weekend. Job well done!

Job well done

Great job

Taylor was very helpful. Liked the text message updates too.

, I hope I never have another wreck but if I do I'm coming to Service King I appreciate you all very much thank you

Amy and Taylor were our customer service persons and they were awesome. They called during the repair process to keep us informed. Very good experience.

Amy did a super job!!!! Kept in touch at all times bout car

Thank your whole crew that called me and my texted updates as well ! It has been the Best Experience I have ever had with a team that eased my mind during a time of being with out my vehicle . Thanks so much to the Jackson tn store ????

Paint strip was on back order. I took two weeks and still didn't ship in. This is not servic kings fault, but I stay over an hour away and will have to drive back just to get this put on.

They continued to keep me well informed and even fixed two minor issues with a happy attitude. The staff and mechanics are all very pleasant people. I was very pleased with the employee interaction there as well as the work on my vehicle. Awesome job ya'll.

All employees I had contact with were very helpful. They communicated well and kept in touch. They worked great with our insurance company also.