Abra Auto Body Repair of America - O`Fallon

Great customer service!! By far the best I have experienced! I really appreciated the updates. I was always informed on the status of my vehicle. I never had to call because Justin kept me in the loop the whole way through the entire process. Again, thank you for the great work and customer service. :-))

We were very pleased with job.

My compliments to your team. Top notch. service with continual updates. Everything was completed as promised and my vecicle was cleaned before it was presented for . inspection. Very satisfied. Will return again. Please convey my gratitude to Charles Knapp, the ladies at the front desk and the rest of the team that did a supurb job and deserve recognition. Thanks, Bert Armstrong

Angel did a FANTASTIC job, better than what I expected. She noticed a small dent in my car door and fixed it before it was painted over. Great job!

Worked with us would refer you to our friends. Thanks Kyle

Very quick, efficient and courteous. Considered customer needs. It appeared the management truely felt a pride of ownership in responsibility for ensuring quality work and customer satisfaction. One negative was the multiple emails I received that were generated by the administrative staff. One initial contact email and a status update by management would have sufficed. Six emails mostly thanking me for my business with cutesy phrases quickly became an irritant like spam.

People were very nice and helpful during my visit to your shop. It was a very pleasant experience.

I would certainly recommend your shop .Excellent service.

Looks god as new!

Charles was VERY professional!

Charles was great. Thx and thx for keeping me up to date on the progress.

The service was very fast. The employees were very helpful, knowledgeable, and polite.

The customer service was excellent

Your staff is professional, knowledgeable, and goes the extra mile to make sure the customer is informed and kept up to date. Thank you. Hope I never have to see you again, but glad Meyer Honda recommended Abra.

I was a little disappointed that it was not completed on time, but my overall experience was great. Charles did a great job in keeping up to date on the progress and making sure I was aware of every step of the way.

Abra does an excellent job and I will continue to bring my car there if anything else happens to it.

Excellent customer service, expeditious workmanship. Informing me of up to the minute updates, as well as a true sense of the employees willingness to satisfy to the utmost of their and the businesses abilities. Thank you!

I appreciate the speedy, professional service. I was pleased that it only took one day for my truck repairs .

The entire experience was a nightmare for myself,my wife and your employees. Charles did a good job at keeping me updated. However when my car was at your shop it quit running or had a major mechanical problem it did not have before it went to your shop. I was supposed to have it back two weeks ago! I also noticed a small scratch on rear quarter panel I did not think was there and it looked fresh. My wife is 100 percent certain it was not there and is furious about the scratch. I understand it was my fault for a relatively minor accident, but this has been a living nightmare that is still going on! My car is now at NewBold Bmw waiting to get new fuel injectors put in which is about a 4400 repair. I was very lucky in some regards that my insurance company is paying most of the bill except for the cost of the injectors. So I am out if pocket almost 2k wich includes my 500 deductible! The car ran perfectly fine before going to your shop! I never, ever had a problem with it. The car ran fine the two weeks it was there, then bam all of a sudden it doesn't run correctly! I am in customer service, I understand things happen, you can't satisfy everyone, but I am a very easy going guy that doesn't **** about minor problems, but this was a category 5 **** hurricane that's still not resolved! I have a 50k car sitting at a BMW shop now that ran 100 percent perfectly fine! Ok there's my experience! Have a great day:)

The staff at the front desk was very very helpful, everything went smooth and Justin was great!