Abra Auto Body Repair of America - Kokomo

Great price fast repair well done

Everyone was very friendly and professional , a real pleasure to work with.

Car looks great!!

They did a wonderful job. I was very pleased.

Thanks for everything. We appreciate you guys keeping in contact with us throughout this whole repair process.

I was told that my car was ready. When I arrived 2 hours later I had to wait until it was ready.

Very good job and they kept me informed throughout the whole process.

I'd like to speak to the manager directly

They kept me posted about what was going on the whole time they had my car they cleaned the inside of my car which was above what they had to do I was very happy with the service they done for me

Looks great, thank you all.

A job well done they got it done when they said they would

I appreciate that they repaired the damage they caused during my scheduled repair. I was satisfied with the actual repaired area. When I picked my car up from the original repair, I walked into the office and being a customer service professional, I was disappointed. One gentleman stood at his desk eating handfuls of popcorn, another was sitting in a chair playing a game on his phone, another perhaps on the phone for work. The secretary insisted only the one guy could go get my car, rather then one of the guys offering to that were standing there. So I had to wait while she located him, he walked up to get keys and back again to get the car. Then as soon as the car pulled up I saw a quarter size chip on the left front fender that was NOT there prior. So, I am wondering who inspected the vehicle prior to me coming and didn't notice that? They guy agreed. to to take care of it, so I had to leave my vehicle, remain in the rental and had to apologize to "my ride" for waiting. I used to be employed in this same shop years ago, I was an estimator and when someone walked in the door, we all but jumped out of our seat and asked what we could do to help. It was far from that experience. We also inspected the vehicle prior to the customer coming. Had we damaged the vehicle during repair , we made the phone call and took accountability and fixed it. The repairs themselves to the auto accident damage and the one caused by your shop were both satisfactory. I am hoping you find the feedback beneficial for making improvements in your shop. Have a blessed day. Sincerely,

From the initial time of the estimate everyone that I had contact with inclusive of Mathematics were very helpful and made me feel as though their primary concern was to provide the best customer service possible. In addition to the estimate from Abra I had 2 others and although I was treated well at the other locations I did not get the same feeling that they were as concerned as the Abra employees. I was additionally impressed by the phone calls and texts that I received that kept me informed as to the status of my vehicle. If there is a single thing that I could suggest to better the service overall I don't know what it would it be. I would not hesitate to refer someone to Abra and I certainly would go back myself.

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Abra did a great job! My wifes Jeep Patriot needed bodywork done when she bought it last year and Abra did the work so i knew i could count on a quality job for my vehicle.

Thanks for excellent service and work.

Great job by all at ABRA in Kokomo, In. My car was repaired & delivered back to me in a very short period of time!

Car looks great. Staff was professional and popcorn delicios

The soft top on the Jeep Wrangler isn't sealed at the front near the windshield. There is a lot of air noise when driving.

Could have been more informative about what they were having to do to it sooner.people were very kind