Abra Auto Body Repair of America - Cloquet

The woman who works there is really good.

My right rear tail light is sticking out not flush with the car, it also is scratched up in 2 spots. I also had a trunk cargo net, that never got put back up and also the broken clips that hold it to the interior panel are sitting broken attached to the net laying in my trunk (not reinstalled). My reverse camera now magically does not work, my reverse light doesn't not work, and let's add the squishy breaks that sink to the floor. Very very unsatisfied! After a long month due to an accident and a long past 2 days at work I was looking forward to getting my pride and joy back, just to come home and be extremely annoyed and agitated that after almost 2 weeks of having my car at your company I get to now wait until Monday and deal with the poor workmanship from your company and the mechanic shop. 10 happy 0 not at all I rank my experience 0, they only enjoyable part of this ordeal was the fact that you at least have **** worker in the office that had kept in touch every step of the way and she has been polite. I honestly can't fathom the fact that a business would send a vehicle out to a customer that was not 100% up to par, or even the major factor that it is bluntly obvious that visually the parts are not on properly. I trusted Abra because my insurance company said you guarantee work, I can say that until this is resolved and compensated for I will never suggest that anyone I know in this town or any other use this company ever! After years of consumer retail management I am appalled to see another company have so little values for customer satisfaction. A job should be done right the first time, not be half done and leaving a customer now wondering if the rest of work internally was even done right either. It is a very scary feeling to question the workmanship of a repair. I will be arriving to abra Monday morning to discuss this with Mike DeBoer the general manager of Scanlon abra, and will also follow up with regional and or district management. Maybe next time a shop member can give a general look over of a vehicle to ensure that nothing is out of place and also check the electronic and mechanical features.

The people at Abra were very nice,they were fast and did a wonderful job!

My car looks BRAND NEW... On the exterior, at least. Thank you for helping me get the interior together, as well. I was not expecting to have it cleaned inside!! Nice added perk. I also really appreciated the text updates!! Thank you again for an excellent job!!!

Everyone was friendly, helpful, informative, and the whole experience was positive. Thank you.

It was a pleasure to deal with such a professional group of people. I would highly recommend them to anyone who is need of their services.

The completion of the work was delayed numerous times extending the total time by a week. We have used ABRA many times in the past and they are usually much more efficient. I would still recommend them because the quality of the work is always excellent.

I am very happy with the speedy and quality repair of my car.

Pleasant to deal with friendly yet professional with their quote able to answer questions when asked. They kept me updated about my car repairs willing to go the extra steps to answer my questions. Will recommend their services to friends and family. Extremely pleased with results and cost was a pleasant surprise. Thanks again Sincerely Steve ****

Everything went good and car looks great.

I was happy with the communication that took place keeping me informed of the status of the repairs. The experience was good.

I was given an estimate for a replacement, but a repair was done instead without notifying me for approval first.

Best repair shop I have ever dealt with!!!

I was very satisfied with my service at Abra. Thank you so much for getting all of my repairs done quickly so that I could make it back home in time!!! Josh Engelsgjerd

Awesome job!

So nice! Did a great job on my car!

Great job, thanks for making the time to get me in.

Very pleased! Ashley kept me updated through the whole process When my car was ready she even stayed late to let me pick it up after work so I didn't have to wait another day.

Awesome job & everything was so clean! Thanks for great service!

Thank you so much...you guys did an wonderful job. ..