Abra Auto Body Repair of America - Hixson

Excellent customer service!! Pleasure working with Abra!!

Great job on my car.. Very friendly also

The staff was fantastic. My car was completed very quickly. This is my 2nd experience with ABRA. all was great both times.

Thanks for taking such good care of my "baby!"

The customer service was great.! The repair process was complete in a timely manner and the updates on my car were very helpful to the repair process

Abra did a great job and I appreciate all the hard work put into fixing my car. Thanks again for all the help.

Thank for your attention to detail and a job well done;)

The car looks great. It's like a new car. Thanks

It appears that you did a great job. Thanks!

Very satisfied.

When we brought the car in for an estimate in December we were told the repair would take 2 to 3 days for a new hood and painting. Again when we dropped it off in January we were told the same time frame. Since it was such a short time frame, we elected not to get a rental car as we can get by on one car for a short period like that. The car was dropped off on Monday afternoon and I called on Friday for an update and they stated it was being reassembled and it may be done on Friday or it might be Monday. I explained to them that was outside the time frame we were given and to please let me know if they wouldn't be done by Friday afternoon since we'd planned on having it back by the weekend. We did get a call on Friday at the end of the day that we could pick the car up, however that during the quality review it was noticed that the new replacement hood was damaged. So while it was at ABRA for four days, but there would be more work to do on the car. The missed time frame wouldn't be such a problem as we can deal with it being off by one day, however since we were informed that the new hood that was placed on the car was damaged and we would need to bring the car back in once they got a replacement hood that became frustrating. The new hood would take a few days to arrive. The damage to the hood was only noticed after the car was repaired, painted and ready to go home, it seems that should have been noticed earlier in the process. Once we drop the car off again, this will add another few days without the car. They did say that they should be able to match the hood's paint up without the car being there so that should cut some of the repair time. We asked if there was something they could do for us, since the promised time frame wasn't reached and the job would need to be done again since the hood they used was already damaged, but there was only an offer of them paying for a rental car. The lady who took our payment was apologetic and friendly, however the person we worked with never once apologized for our inconvenience or for the damaged hood being placed on the car and not being noticed until right before they were finished. The blame was pushed on the manufacturer. He also told us that they never give a time frame for repairs, which may be the policy, but it wasn't told to us when we dropped it off as we were given a time estimate. It was a disappointing experience that could have been handled better. We have used that same ABRA location in the past and didn't have an issue, but this time it didn't go as smoothly as the last. We understand that mistakes happen, but a little more empathy and customer service would have gone a long way toward customer satisfaction.

Work completed quickly and professionally. Appreciated status reports.

Great job in a timely manner

I thought that 2 weeks was a little long for you to have it .. Considering the damage .. I do know it's the time of year for accidents .. I had been referred there by family bc of quick turn around ...however I did not mind driving a new rental & you kept me updated!!! Best part ... You vacuumed my car out !! Merry Christmas!!

Thank you for the daily updates. It was nice knowing the process which made it very easy. It gave us accurate expectations and piece of mind.

Excellent job, I appreciate that my carcwas cleaned as well. I like the daily updates via text.

I trust your company as they make me feel important and answer all my questions. No matter how many times I call and bug them. Office staff is great to work with also. Thank you for the quick service. Chris is a major asset to your company.

Christina was wonderful at keeping us so informed and also for being so understanding. Our vehicle looks as if I never even wrecked it! Thanks Abra!

Thanks for a job well done you are the best

Everyone at Abra did a great job with my car repair. From the scheduling to the personal that did the work. Very friendly and on hands.If ever I need to have something doneto aautomobile I will use Abra. Especially at Hixson Tennessee. Thank you Abra!