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Body Shop

Real Reviews From Verified Customers

Anne K.
Vehicle Make : Nissan
5 out of 5
8/16/2016
Dawn was awesome. Fresh baked cookies were delicious. Great work done in a timely manner. Thank you.
Angelin C.
Vehicle Make : Hyundai
4 out of 5
8/16/2016
There is only one hiccup. I wish when I was told that you were open till 5:30 I was also told that th car rental closed at 5. I almost had to pay an extra day on the rental car because I showed up at 5:10. The rental car guy was running a few minutes late and helped me, but I would have been pretty upset if I had missed him. I really think you need to state clearly in all your messages that rental returns need to be completed by 5, even though the body shop is open till 5:30.
Maxine R.
Vehicle Make : Volkswagen
5 out of 5
8/15/2016
Kym and the shop team did a lovely job and handled the paperwork with USAA. Enterprise car rental on site is convenient. Thanks for a job well done.
Kelley O.
Vehicle Make : Ford
5 out of 5
8/13/2016
Very pleased with the level of service from Car Crafters and especially Justin. I will definitely use you again, if the situation arises. Thank you!
Guadalupe R.
Vehicle Make : Hyundai
5 out of 5
8/12/2016
It was wonderful working with you all and the text message updates were very helpful! I also enjoyed the fact that my car was cleaned for me and how helpful everyone was! Thanks again.
William T.
Vehicle Make : Cadillac
5 out of 5
8/12/2016
seamless operation between you, insurance Co and car rental
Marcia F.
Vehicle Make : Jeep
5 out of 5
8/12/2016
Customer service was exceptional! Scott M. Was terrific! So pleased. My Jeep looks brand new! Thank you.
Marcella P.
Vehicle Make : Ford
5 out of 5
8/12/2016
Wow, Superb staff and great experience! Dawn Allers, service advisor was awesome to work with. Thank you so much! My car looks great! A one stop shop with Hertz rental car in same building!
Karen H.
Vehicle Make : Acura
5 out of 5
8/11/2016
Better communication with the insurance company about the date the car repair would be completed so that keeping the rental car would not be a continued hassle. Otherwise I was happy with the service that you gave me and the repairs on my car. Also I appreciated the knowledge and expertise of your employees.
Michelle F.
Vehicle Make : Jeep
5 out of 5
8/9/2016
Repairs were very well done. Everyone was professional and helpful. Kim did a great job. She was helpful, kind, and experienced. She also communicated very well!
Patricia K.
Vehicle Make : Nissan
5 out of 5
8/6/2016
Everyone was great from start to finish. I would recommend you to everyone.
Steven G.
Vehicle Make : Chevrolet
1 out of 5
8/6/2016
The replacement/repair of my non-functioning gas gauge has not been fixed, it is still not working as it was before the accident.
Marcella P.
Vehicle Make : Chrysler
5 out of 5
8/5/2016
Did an awesome job and the timing to get it done was fantastic! Thank you!!
Brian H.
Vehicle Make : Ford
4 out of 5
8/5/2016
Thanks for meeting my schedule with the drop off and pick up. The repairs look great. Like it never happened. I have paper work with warranty for 3 years. My concern is the clear coat. I had another truck repaired at a different shop. The clear coat peeled but for the life of me. I don't remember the time line after that repair and the lifting of the clear coat. So I will keep paper work and watch over time and hope it last. Again thanks for service.
Lara W.
Vehicle Make : Toyota
5 out of 5
8/4/2016
Roger did excellent interface and work is well done on car repair-----thanks
Marcella P.
Vehicle Make : Hyundai
5 out of 5
8/3/2016
Thank you you did a really nice job
Laurel E.
Vehicle Make : Honda
5 out of 5
8/3/2016
Michele explained things very clearly both at the beginning and at the end. The car looks great! The office staff was friendly and accommodating. Great business!
**** C.
Vehicle Make : Honda
5 out of 5
8/3/2016
I really appreciated Justin's frequent updates which reduced anxiety and made planning for recovery much easier. Thank you very much
Kim M.
Vehicle Make : Volkswagen
5 out of 5
8/3/2016
Excellence. Very supportive in a stressful time. Thanks for fixin' my old girl.
Cyfd G.
Vehicle Make : Dodge
1 out of 5
8/2/2016
The work performed was great, however the inconvenience of having to drive across town to drop off and pick up the vehicle when you have a shop @130 Palomas Ave, less than a block from our office. Made the experience less desirable, because I had to find an additional driver to follow me to your montano location for drop off and pick up, not to mention the wait for drop to be seen by someone to go over the vehicle before I could leave it, quite frankly it left me wondering wondering how the rest of the process would be.

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