Susan W.
Vehicle Make : Nissan
The car looked impeccable! The service was friendly and informative and they walked me through all the steps and followed up when they said they would.
Thank you for making the process so seamless.
Susan
Dharmendra B.
Vehicle Make : Chevrolet
The repair works done fine and acceptable but car when delivered was not cleaned. The back seat behind driver side has some spot of oily nature, there was glue or sticky residue on the rear quarter panel on driver side and the gas tank cover is all faded as it is was painted over but not finished.
Tushar P.
Vehicle Make : Chevrolet
Had to make a return visit to fix temperature sensor which was not correctly connected and caused check engine light after picking up the car.
Melanie H.
Vehicle Make : Mazda
i love that they completely took care of everything, including a full detail of the car prior to pick up. The process was well explained when I met with the Geico Rep. I was keep aware of progress by regular emails, and everything happened per the estimate, i.e. price and time! Easy and smooth process. Loved it!
Rosa S.
Vehicle Make : Honda
The process was easy. You fixed my car in the time you promised. The quality of work looks good. I love that the work is guaranteed for the time I will own my car! THANK YOU!
Avi S.
Vehicle Make : Mini Cooper
Thanks for the updates about the progress of the repairs. Just when I was wondering what was going on I would get a text message with an update. Everyone was very courteous and helpful. It’s never fun to have your car need to be repaired but this was mostly painless. The repair work looks great and having my car detailed was a real treat. The rental car I got was less than superior but it worked. Having to pay the sales tax on the rental was also an annoyance and came as a surprise.
Elvin M.
Vehicle Make : Mercedes
Great work and on time.
Brian H.
Vehicle Make : Honda
Andrew was especially helpful. Good customer service!
Jayabharath D.
Vehicle Make : Mini Cooper
The car was not completely cleaned. There were still chips of broken glass inside the car.
I would say it is not completely done.
David V.
Vehicle Make : Volkswagen
Thanks for a great work done in a record time!
Edward C.
Vehicle Make : Chevrolet
Very professional! They answered every question and I was completely satisfied.
I even got a loaner car.
Thank you,
Sunghyun K.
Vehicle Make : Toyota
Thank you for your processing. All of you are nice. Thank you again.
Linh B.
Vehicle Make : BMW
Robert is a star. Beautiful job on my BMW. Thanks.
Prashanth B.
Vehicle Make : Audi
No response on car status when I called few times about potential reschedule of pickup. Asked for a VM or call back. Nothing happened. On top of it, there were 3 or 4 delays in delivering the vehicle. Initial estimate was 6 days but turned out to be 20 days
Harry L.
Vehicle Make : Chevrolet
The daily status e-mails were reassuring the first week as to being on schedule for the promised completion date, but otherwise not very informative. For the 2nd week, the estimated completion date was excluded and it was hard to get a completion date as the completion day approached. I was told at noon that my car would be completed by 5:30 on 4/24, then I got a vague e-mail at 2:30 and when I called at 3:00, I was told that now my car would not be done until the next day or possibly the day after.
But, the work quality appears outstanding.
Harry
Michael B.
Vehicle Make : Lexus
Tech waited for me to get there on Saturday Very impressive customer service
Amrita Y.
Vehicle Make : Toyota
Very happy with the service. Things were on time, and I got regular updates via email, which was great.
Marcelo P.
Vehicle Make : Mercedes
They don’t deliver on time. 1st they told me 4/18. Then 4/20 then 4/21. Then the manager call me told me it will be 4/25. I call 4/24 told me it will be 26. Then on 26 they said there are not finish painting and have not done wheels alinement. Then they say april 27 at 10:30am. I when to the shop on april 27 12 noon and the car is not yet there.
The paint they did for my rims are not good. I have picture of it. I don’t recommend this shop. They are not punctual and they don’t know how to communicate to client.
Darvin A.
Vehicle Make : Toyota
I’m not hoping to be in an accident but will definitely recommend the body shop.
Thank you!
Lema A.
Vehicle Make : BMW
The staff was very nice. I love the text message updates. The texts took a lot of stress off my mind. I would highly recommend this auto shop to my friends and family
![At Auto Collision Center Group, located at Hayward, CA, 94545, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.]](https://test.autobody-review.com/images/groups/727/800x800/OIV79auLxWwfZ3UWXgIa.jpg "At Auto Collision Center Group, located at Hayward, CA, 94545, we have friendly and very experienced office personnel ready to assist you with your collision repair needs.]")
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