Advanced Collision Inc.

The repair took much longer than expected which is somewhat understandable considering the known difficulty with finding parts for my specific vehicle. I would have expected to be notified of all parts unavailable in one call rather than to be notified multiple days and each day wasting an entire day of work. Overall, my biggest complaint is with the company that is used for detailing. The cleanup seemed rushed and incomplete. I could still see paint overspray on my truck which was the reason it needed detailing in the first place. The interior looked like it was vacuumed and then briefly wiped down with armor-all. The carpets were still dirty and the console looked like it hadn't been touched. It apparently took 2 days to clean my truck with a 4 man crew and I could have matched the quality myself in only 2 hours. Also, when I attempted to test my fog lights which I'm assuming would have been done in the shop, I found that my headlight knob was broken. I can't say absolutely that it wasn't broken when I brought it in but I can say that the last time I used it that it wasn't broken. After being quoted for a 3 day repair and actually taking 2.5 weeks, I decided to take my truck as is rather than wait any longer for it to be done to my expectations. Overall, I'm happy with the work done but as the question asked; not completely satisfied.

Kept me uptodate on all repairs and promise dates

Pleased with quality of work, and with Justin's customer service. Will use you guys again, if needed. Easy to recommend. A very minor annoyance, and constructive criticism: the interior vinyl/plastic dressing used to clean dash causes a cloudy film to appear on inner windshield. Maybe different brand would fix that.

Thank you for your good service

The only comment i have is they did a tremendous job on my car. Completely satisfied and Kudos to Adam **** for excellent service.

They were very promp and done a great job

They were awesome!!

They were all very friendly and kept me informed every step of the way. The car was finished and available four hours early.

Great job! Thank you!

Scheduling was quick and easy. I had to reschedule my appointment due to miscommunication from a gentleman with the name of Justin. The repair was quick and in a timely manner. However after my husband picked up the vehicle and made home he realized that the rear taillights were not connected and had to reconnect them himself. Other then the rescheduling and the taillights not being connected my experience was great.

Perfect

I was thnkful an? appreciated the wayI was told about every a aspects on the repair .Jeff ws very helpful and I appreciated way I was kept in the loop.

Job well done. Office personnel and employees are very courteous and professional

Very pleased with the repairs and the time it took. My only issue is some blue ink on the drivers seat that was not there when dropped off. I will try to get it removed hopefully, very noticeable.

I appreciate this place so much! Always courteous , friendly. And professional! I have always been very pleased with the repair work done on my car and will continue to recommend Advanced Collision to my family and Friends! Thanks Guys! Judith W

Paint had a run in it, after I pointed it out it was fixed, However I had to make two trips with wife, a good quality control would have saved in time and money.

Great job on the repair. Vacuum job, not so great. The front floor boards and the hatch were cleaned, but the back seat floor boards were skipped. Maybe this is how you do it, but it seemed odd to me. And it's not a big issue, but you did ask.

Keep up the good job!

Awesome work. Thanks!

Brant is one of the best customer service guys I have ever had the pleasure of doing business with. This is the 8 th car he is fixing fir my family and he is nothing short of great