Dick Hannah Collision Centers

Parking lot was difficult to manuver

You took a really, really long time. The rental car I needed to have ended up costing me a fair amount of money.

Took a bit longer than expected bit communication on the matter was very good.

I appreciated the regular updates.

Nice work, and very professional staff.

They were awsome to deal with.

The end result is acceptable, but the issues we had during the previous three delivery attempts make us doubt the ability of the shop in general. We were a little surprised to still be charged our deductible after all the issues and extra damage done to our car.

Both Ron and the woman at the front desk were pleasant and answered any and all questions I had in a quick and clear way. Thanks for the wonderful, friendly service in a frustrating situation. Makes all the difference. Thank you.

Appreciate the great work an d everyone was on page (organized) not along waiting period to complete job. Nicely done.thanks

Every time I turn left there is a knocking sound in my door.

I brought in my car on 12/24 for an estimate for insurance paid repair work it was like pulling teeth to get the estimator to communicate with my insurance company and approve the repairs. The insurance company called me and said they left message with no call back. I called Rick Stoker and he assured me he would resolve the issue. I brought in the car on ****/22 and was given a estimated finish date of 2/5 then every day from 2/5 on I would get an email saying the repairs were delayed one day. Every Day! I never got any call or explanation why it was taking so long. finally the car was done on 5/10 and I picked it up on 5/11 on my lunch break. The car was dirty on the outside. The way the body shop choose where to paint and where to buff (and where not to buff) made the repair look totally obvious and left the car looking aesthetically displeasing. I asked the receptionist who retrieved my keys and car for me if I could as anyone about the repair. Apparently my rep was out to lunch and Rick was not answering calls or pages. I asked out loud if anyone could help me and no one bothered to look up from their computer screens. I told the receptionist to have Rick call me back. He called about an hour later. He said he'd look into my issues and call me back. He never called back. He did email me. He offered to buff my trunk lid if I wanted to come back to the collision center. The rest of his email indicated that he felt the service I received was acceptable to him. I purchased both my vehicles from **** Hannah. A new honda (the one I got repaired) and a used Acura. I was a big believer in the customer for life program. That is why I went way out of my way to take my care to **** Hannah Collision. It was a huge mistake. I though they would care about leaving my car in the best condition possible. That had always been my experience at the dealership. The Collision center doesn't operate the same way. Very disappointing. I would never use the collision center again. I would tell friends and family to avoid the collision center.

I liked the text updates but the original ETA was missed and then the messages stopped. Original ETA was a Friday and I was contacted on Tuesday to pick up my car.

professional; friendly; prompt;

The car was not ready as promised due to a mistake by a technician. Delivery has been delayed once again.

Took longer then pronise. Text communication started well then no follow up. I had to call a week later to find out if car was ready. Would not trust my car with this repair shop. Dishonest shop. Check your miles when u checkin ur car

Everyone was considerate, professional and did a great job

Matthew Parker was a pleasure to work with.

You did a wonderful job ! Thank you so much especially to Chris who updated me every step of the way!

a job very well done

Make sure you have the correct customers phone Number. Even after calling to inform your buisness they had the wrong number I still received texts.