Robert C.
Vehicle Make : Acura
The repairs dictated on my estimate were NOT completed as stated. State Farm listed the repairs on the estimate along with serial numbers for the parts. Hannah Colision did not carefully read the estimate and replaced the wrong part. This resulted in me being even further inconvenienced as well as the broken part still needing to be fixed. You were quick to take my money for the repair but not as eager to make sure that the repairs were done correctly. If I can read the estimate and discover the difference in serial numbers as well as be able to LOOK at the car and see that a piece is still broken, how is it that your staff can not?
Daniel L.
Vehicle Make : Honda
I liked the updates on the progress of my car. And the workers went above and beyond by washing my car and vacuuming the inside! Enjoyed the surprise.
Martin R.
Vehicle Make : Volkswagen
Overall they did a good job. The only thing that could have been better is updating me on the progress of the repairs. I had to call on the day it was scheduled to be done to find out if the car was ready and it turned out it was going to be a few more days.
Matthew E.
Vehicle Make : Jeep
Mike and Chuck were both great! I am also pleased with the interior detail wash.I'll be back in the future. Job well done!
Jack L.
Vehicle Make : Volkswagen
While satisfied with the end result, I was perplexed that only Ron could handle the State Farm claim and that he was out of town for several days after the time of my accident. Had someone else been able to execute the claim while I was out of town for one week, I would not have had to rent a car, even though thanks to the insurance policy I only had to pay 25. The car was also not ready until 18 hours after promised and I had significant difficulty reaching Ron, e.g. I called him many more times than he returned my call although I often was just trying to return his call.
Michael S.
Vehicle Make : BMW
The delays and communication about the delays was unacceptable
Randall O.
Vehicle Make : Toyota
Great service and communication
Stephanie M.
Vehicle Make : GMC
Everyone was, as promised, NICE! My car looks great, smells great, and the repairs were completed so quickly. I'm very happy with my experience.
Johnny P.
Vehicle Make : Chrysler
I loved the text day to give us updates. Staff was very friendly and courteous. It was a outstanding pleasure having my car repaired there.Thank you,Mr. & Mrs. Johnny P
Sara M.
Vehicle Make : Volkswagen
Great customer service ..... And my car looks great too!
Jaime M.
Vehicle Make : Volkswagen
The staff at Hannah Collision Center were very friendly and fast to take action and complete repairs on my 2013 Jetta tdi.
Thank you!
Jaime
Christopher R.
Vehicle Make : Volkswagen
Great experience ....Keep up the good work.
Xavier R.
Vehicle Make : Acura
I appreciate the attention from you to me and also for keeping me informed in each step of the repairs.
You are very professionals.
Thank you. Xavier
Elizabeth J.
Vehicle Make : Honda
I was recognized and addressed every time I walked through the door. I was treated with respect and all of my questions were answered. I really appreciated the texted updated. I felt in the loop the entire time.
Karl K.
Vehicle Make : Volkswagen
Everyone was very professional and courteous. The work turned out well. Thank you.
Karl
Daniel W.
Vehicle Make : Ford
The damage to the front of the car (a crushed and slightly torn license plate) was missed in the original survey of the damage from the collision, but it is minor enough that I probably can pound it out myself. The rest of the repair work to the area of rear impact was superb, and your daily updates were very helpful. Your staff is very affable and thoughtful.
Dr Daniel W
Camille G.
Vehicle Make : Honda
Tim did a wonderful job. Thank you for excellent service.
![At Dick Hannah Collision Centers, located at Longview, WA, postalcode], we have offices designated just for our insurance representatives.](https://test.autobody-review.com/images/groups/1083/800x800/LmoTDDGKcs7lQZmJIcqj.jpg "At Dick Hannah Collision Centers, located at Longview, WA, postalcode], we have offices designated just for our insurance representatives.")
Social