Classic Collision

The service was absolutely awesome.The representatives were very knowledgeable of the entire process.My rental was ready in a timely fashion and my car was ready before the estimated time which was also awesome.And to top it off the staff washed my vehicle and vacuumed it also which was great.Thank you very much guys.

I feel like the original sales representative who gave me an estimate misrepresented how certain repairs are performed. I understand that this may have been an innocent mistake, but it has resulted in me having less control over the repair process than I feel I should. I have a professionally installed clear bra on the area that was repaired, and the company that installed it, Oasis Tinting, told me to tell your representative that I wanted them to come complete the repair. When I told my sales rep this, he told me that you would not be able to have Oasis complete these repairs, because Classic does all these repairs in-house. This left me with the impression that I had no choice over who would be completing this stage of the repair, despite it being a specialty repair. When I picked up my car, I noticed that the clear bra repair was listed as “sublet,” and when I asked about this, the gentleman who helped me explained that Classic subcontracts out to specialty shops for these types of repairs. He even told me that Classic sometimes works with the company that originally installed my bra, but that there was nothing that could be done, because another company had already been paid for the service (that I have to come back for in a month). The gentleman who helped me was apologetic, but he did not seem especially interested in rectifying the situation or volunteering ways that Classic could make this situation better. In fact, he confirmed my fear that different products fade differently, but it was up to me to demand that Classic make sure the vendor you chose was using the same materials as the rest of my bra. He seemed more interested in helping me come to terms with the fact that there is nothing you can do to make me a happier customer. He then asked me to leave a 10 Star review for Classic’s repairs (the repairs WERE awesome), which felt a bit tone deaf. I would like to see (a) better sales rep education on Classic’s services; (b) greater customer control over third party repairs; and (c) more focus on satisfaction than ratings. If your customer service was as good as your repair work, Classic would be a 10 Star company in my book.

Great service, great communication regarding status of repair and vehicle was returned very clean and on date promised.

Very good experience. I really liked the text updates. Thanks again ****

The work on my car was great , the service was awesome. I would definitely recommend.

Great communication and excellent service

Brian took great care of me by explaining the process and updating me.

Yes I was very impressed w/the service given to me As Beth truly went to bat for me to get my car fixed correctly She went beyond her job to speak w/insurance Company etc !! This is not first time to be repaired at Classic, and must admit Beth does her job with caring & making customer feel special !!! PS Marnee is also another asset to your team !! Thanks for job well done !! Audrey P

Excellent customer service- your team made me feel like I was important and all attention was on me. Thanks to everyone.

Jose was great to work with.

I am so happy with the entire process of getting my car fixed! From beginning to end, it was a great experience.

Professional, professional and professional... in every aspect of the word...

Great communication. They kept me posted daily on where my car was in the repair process.

My experience with classic collision was a great one, everything went better than expected and they treated me and my car great. I would definitely use and refer them again. Thank you Classic Collision.

Renee was great and my car looks great! Thank you for dealing with the other guys insurance and keeping me informed of when my car would be ready.

Great craftsmanship with detailed work and great customer service

Excellent customer service and my car looked brand new again. The repairs were quick and the body work looked seamless. Would definitely recommend this location for any Mercedes owners.

Great experience. Didn’t have to worry about anything

Car looks good. Progress on repair was regularly updated. Staff professional and friendly.

Lee was awesome. Explained everything well and did everything he said he would do through the process. He’s a real asset to your firm.