Jaclyn Q.
Vehicle Make : Toyota
Quick and job well done!
Paige K.
Vehicle Make : Toyota
Jack was very professional and reassuring that he would take care of my repairs. Very honest and straight forward. Completely took care of my issues without a problem and gave me updates throughout the process.
Leslie R.
Vehicle Make : Volkswagen
Great daily follow up. Everyone was great. You made the whole process very easy. Thank you.
Jena C.
Vehicle Make : Audi
It was easy to work and communicate with Carlos and team.
The constant email updates on the progress helped me a lot to plan around the repairs and the delivery before estimated completion definitely made it easier on me as I had the car right after I got back.
After repairs the car looked great and the interior/exterior wash before handoff was a nice addition (you'll be surprised how other mechanics give the car back).
Professional, good communication and made it simple to work with.
I would definitely recommend Jim & Jack's to other people.
Robin W.
Vehicle Make : Toyota
The team was great and worked very hard to meet my scheduling needs. which were complicated by an extended vacation out of the country.
They also went the extra mile to help with my pick-up schedule! The Hermosa Shop is fantastic.
Miguel A.
Vehicle Make : Dodge
Gabriel and Lorena were 2 of the most personable people that I have ever met. They answered every sine question from beginning to end. I will be referring everyone I know to J&J because of Gabriel and Lorena. Awesome 10 star experience. They deserve not only acknowledgement but a raise ;)
Elizabeth T.
Vehicle Make : Toyota
Gabriel was very helpful an answered all of my questions. I also appreciated the frequent email updates along with the phone calls to let me know the status of my car and its repairs.
Joseph G.
Vehicle Make : Toyota
What could be better: accomplished in good time and the previously damaged area is now indistinguishable from the previously undamaged surroundings.
Rod W.
Vehicle Make : Ford
Good work, good price, nice people. Thanks
Lisa T.
Vehicle Make : Toyota
My car was finished by its expected date and the communication along the way was great.
Anthony Imre.
Vehicle Make : Kia
Great service , very professional
Felipe M.
Vehicle Make : Honda
Very pleased. From beginning to end the experience was pleasant.
Melody K.
Vehicle Make : BMW
Everyone was so nice from the front desk to the rental office to Manny who was my service advisor
Clarice B.
Vehicle Make : Ford
Let me put it this way...when I came to jim and jacks...they had no way of knowing...my doctor had said i needed surgery...I'm 71 and making decisions about my car that only my husband used to make..i work 6 days a week and always tired..and dealing with the insurance co.of the person who hit me..was a terrible experience....but the staff at jim and jacks were always..kind..courteous..professional..comforting..and people friendly..
That includes the very wonderful young lady at enterprise car rental.
My whole experience was excellent! With very special thanks to Mannie..
Not sure of the special.
Keith R.
Vehicle Make : Mercedes
Very professional service. Keep up the communications. Emails/ phone calls/ texts status are all encouraged.
Mark J.
Vehicle Make : Toyota
All I have to say is amazing!!!Great service and a great staff. Thank you for all your help Lorena and Leslie. Also I really want to say thank you to George talking about going above and beyond can't say enough about him. And last but not least Gabriel amazing service helped me along throughout the whole process and was in continuous contact. If I ever get into another wreck I will definitely be coming back. Thanks you guys you're the best.
Yesenia P.
Vehicle Make : Toyota
Manny did an awesome job as the advisor and answering all of my questions ! My car was done on a timely manner and it looks like new !!! I also loved the text messages updating me on the progress of my automobile. I will definitely be recommending Jim and Jacks in the future !
Robert E.
Vehicle Make : Chevrolet
Great all around service from every team member.
Chris S.
Vehicle Make : Subaru
You guys did an outstanding job on my 2012 Subaru WRX. The color matching to the original white pearl is impressive. Service was great, Jesse. Thank you.
Jennifer C.
Vehicle Make : Toyota
Beautiful job!
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