Michael M.
Vehicle Make : Cadillac
Very impressed with paint job and receiving the bottle of touch up paint thank you
Elizabeth L.
Vehicle Make : Toyota
Just wish that the original estimates were closer to the actual final cost of the repairs.
Theresa P.
Vehicle Make : Mercedes
Very satisfied. The employees were professional and attentive. Zack explained everything and put me at ease with the entire process. Would recommend to others.
Jose V.
Vehicle Make : Toyota
You guys did a great job with my car. You were all very helpful throughout the entire process.
Yahaira G.
Vehicle Make : Honda
This is the second car I get repaired at your shop and I've been very satisfied both times. Your work seems very ethical and I feel like I can trust any of your employees with my cars, everyone is very friendly and so helpful. This time, Sam helped me and he was very kind and pleasant to work with. I would highly recommend your shop to anyone who I hear in need of a shop. Thank you for running such a great place.
Dave H.
Vehicle Make : Ford
The continuous text updates were very helpful.
Susie D.
Vehicle Make : Infiniti
They are currently working on completing the repairs. The bumper was removed and replaced with only **** new bracket, when it should've had 2 new ones. They were going to order the part and replace it. In my humble opinion, at the point of impact, the integrity of a car is already compromised. If a section is hit, the parts holding it together should be thought to be damaged due to the strain as well. It should be common sense to think to order new brackets to re-attach those parts and make sure they are securely attached as they were prior to that impact. A simple "touch" test would prove sufficient, as well as noticing the seams to the 2 parts were not connecting properly.
Carrie S.
Vehicle Make : Honda
You all are really the best! Thank you!!
David A.
Vehicle Make : Chevrolet
Came to pick up car today. Dust in painted area causing sharp bumps in paint, paint ran on wheel well. Buffing compound in panel gaps. Very poor work, and even worse QC process. Very surprised that work was deemed acceptable for return to customer. I had to leave car at shop so it could be corrected.
Rashon C.
Vehicle Make : Chevrolet
My Camero is my baby I was sick to my stomach and worried that it would never look the same. I worried more about the paimt job. I wish u could c the smile on my face. Jim n Jacks team was awesome from the receptionist to the rental car agency that's located n the store. The true test came when my husband gave the thumbs up. I hope I don't have to c u guys agai g but if the need arises I will come back. Thanks whole bunches .
RaShon and George Chavis
Peir S.
Vehicle Make : Toyota
Thank you for getting my minivan to me earlier than expected! and my car looks brand new! thank you!!
**** H.
Vehicle Make : Mercedes
thank you for an excellent job also thank you for being the professionals that you are I was very impressed with your communications with me in regards to my automobile if given the opportunity I would recommend Jim and jacks do any friend that I have that needs repair
Brett J.
Vehicle Make : Toyota
The service was excellent. The front desk was so nice and helpful. Javier was amazing. So responsive, got my car done in 4 days. Gave me honest advice not to leave it over the weekend because it was the same as just brining it monday. He ordered my parts before I left my car to speed up the process. He is a 10! My car looks great! The rental car people are so nice. This is our third time with Jim and Jacks and we would recommend it to anyone!
Patrici S.
Vehicle Make : Mini Cooper
Car looks great! Totally great experience! Thank you!
David W.
Vehicle Make : Mercedes
Zack was awesome! Very quick response by phone and emails- very efficient for people who are too busy.
He went above and beyond what I was expecting.
Finished my car early
Diane G.
Vehicle Make : Lexus
I made it clear on what date I would pick up car, yet received numerous phone calls and emails regarding car pickup. And when I did pick up car on specified date, it was not ready... I had to wait 30 minutes for car wash. Your business is busy and chaotic and not responsive to customer needs.
Will not be coming back nor recommending. Please do not call me.
Jennifer R.
Vehicle Make : Chevrolet
Zack has great customer service!!!
Jeffrey E.
Vehicle Make : Toyota
Outstanding service! Great work. Extremely responsive. Finished work well ahead of projected schedule. Excellent communication. And having Enterprise Rent-a-car onsite was fantastic. This helped greatly reduce the headache of having to deal with a post-accident claim and repair. My only recommendation for improvement would be to contact the customer to see if it makes sense when a car requires new paint on one side of the vehicle to give the customer an estimate of what it would cost out-of-pocket to paint the rest of the car. But again, overall, outstanding experience with Jim & Jacks Collision!
Eddie E.
Vehicle Make : Nissan
Great service.
Christopher L.
Vehicle Make : Toyota
Getting into an accident is very inconvenient in itself, but Jim and Jack's made everything as smooth and easy as possible. I appreciated their professionalism and prompt service.
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