I did not enjoy the long wait to get an appointment and get work started but everything else was outstanding. Good customer service and the crew did a great job on my car.
8/25/2016
Michael F. VERIFIED CUSTOMER
Vehicle Make : Ford
Smooth process
8/25/2016
Joshua W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work, very helpful and professional, best car service I have ever had by far
8/25/2016
Joannie L. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very nice team. Friendly and helpful.
I had a great experience. Thank you very much
8/24/2016
Marcus M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Mr. Kerry was amazing...he ensured that I was informed and apart of each phase of the repair. I commend him and his staff for their efforts. His communications made me feel as if I was physically on site, giving great (verbal) visuals.
8/24/2016
Janice B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Loved the attentiveness of your employees.
8/23/2016
Anna S. VERIFIED CUSTOMER
Vehicle Make : Honda
Jon did an excellent job keeping me informed and working with me through the entire process. This was by far the best car matinee experience i have had! thank you!
8/22/2016
Christopher L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Please communicate timeframes more clearly and when you communicate time frames, please follow up on deviations from the big items to small.
8/20/2016
Rahul V. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I have no complaints. Fully satisfied.
8/20/2016
Mylrea E. VERIFIED CUSTOMER
Vehicle Make : Ford
While the actual work performed on my car was good, my experience with your adjuster and customer service folks was absolutely hell. The central scheduler promised I'd get a free ride home, which the front desk staff said was not the case. Kevin, the adjuster, was rude and unhelpful. He was uninterested in giving me quotes for non-insuranse work I was interested in adding on. I didn't actually receive notice that my car was done for 3 days after it was finished. When I arrived to pick it up, my paperwork was misfiled and the car window had been left open, resulting in lots of water entering the interior. Overall, I will not be recommending ABRA to anyone and intended to call my insurance to discuss the service.
8/20/2016
Jamie B. VERIFIED CUSTOMER
Vehicle Make : Kia
Great experience..everyone was super nice and my repairs we're done in a timely matter..Very satisfied
8/19/2016
Susan D. VERIFIED CUSTOMER
Vehicle Make : Kia
My car was 12 days behind schedule. The communication was unprofessional and inconsistent. Nothing was done to explain the delay fully, except for vagueness. There was no accountability.
8/17/2016
Cedric T. VERIFIED CUSTOMER
Vehicle Make : Nissan
They gave me updates on the repairs, never had anyone do that.
8/13/2016
Alejandra I. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Quick service, Amanda and Brittany are awesome, continuous updating was exceptional and car looks great! Thank you!
8/13/2016
James C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Rear back tire over inflated had to return
8/13/2016
Tonya I. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was awesome. The staff was friendly and helpful, and I was able to get my car repaired with very little inconvenience.
8/12/2016
Mary Virginia. VERIFIED CUSTOMER
Vehicle Make : Toyota
Steve realized that the initial work wasn't up to my satisfaction or ABRA's standards. He made it right by fixing the problem for free. I absolutely would recommend ABRA after competing my full experience with them. They are especially adept at working with insurance.
8/12/2016
Gina W. VERIFIED CUSTOMER
Vehicle Make : Ford
John was excellent!
8/9/2016
Jacqueline R. VERIFIED CUSTOMER
Vehicle Make : Toyota
You GUY'S HELP ME WITH ALL ASPECT OF MY CAR CARE. THANKS FOR YOUR TIME WITH MY NEW PAINT JOB.... EXCELLENT WORK...KUDOS AND HIGH FIVE... THANKS AGAIN Jacqueline R
8/9/2016
Sandra A. VERIFIED CUSTOMER
Vehicle Make : Honda
Kerry Tift provided a timely and excellent repair of my car. He definitely exceeded my expectations