There was considerable confusion concerning payment of my Geico 500 deductible. I paid initially to the ABRA representative, Mercedes, who was co-located with Geico. After paying, Geico reduced by 100 as an appearance allowance. I requested non-claim work estimated at 1092. The work was done but no one could figure out how to apply a 100 credit to the 1092. That is interesting considering that I paid ABRA the deductible. Geico is mailing a check instead. On top of that, ABRA tried to charge 1592 when my son picked up the car. Ridiculous! I had to call to straighten out. It appears that several people in close proximity do not communicate very well. The work appears to be fine but trying to double charge for the deductible is ludicrous considering it was paid to ABRA in the first place.
6/14/2017
Michael B. VERIFIED CUSTOMER
Vehicle Make : Ford
It's nice to have continuing updates on a service. It is very rare to come across a service like that these days! Thanks!
6/11/2017
Paul D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding service. Very professional !!! I have recommended you to various people. Thank you for taking care of me.
6/11/2017
John J. VERIFIED CUSTOMER
Vehicle Make : Ford
To be fair it was fast and mostly well done. When I opened the gas filler flap, there was still a length of masking tape around the fill tube. Everything else was outstanding.
6/10/2017
Brenda M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Yes, well done!
6/9/2017
Patrick G. VERIFIED CUSTOMER
Vehicle Make : Ford
Looks amazing. And thank you for throwing my frosty away. That would've been one gross smell!
6/6/2017
Brandon T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks for the outstanding work. It is greatly appreciated.
6/4/2017
Howell A. VERIFIED CUSTOMER
Vehicle Make : Dodge
The truck is beautiful and personnel were great and I definitely will refer you to other people Thank you so much for a great job Tony and Donna K Argo
6/4/2017
Kathy F. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very professional . Great service. They answered every question I asked.
Excellent from start to finish.
Kathy F
6/3/2017
Vanessa N. VERIFIED CUSTOMER
Vehicle Make : Nissan
'Satisfied' seems like a pretty low goal or expectation, don't you think? Why celebrate mediocrity? Why not ask if we are pleased with the experience -or- would you recommend our services to others? Why/ why not? Would you not gather more valuable data so you can raise your standards for customer satisfaction?
6/1/2017
Chana R. VERIFIED CUSTOMER
Vehicle Make : Ford
The car looks great and they did a great job updating me. Very pleased.
6/1/2017
Perlene H. VERIFIED CUSTOMER
Vehicle Make : Scion
Excellent service on the repair thanks so much!
5/31/2017
Lori B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Nice touch cleaning the van thx
5/27/2017
Helen E. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took almost 3 weeks to get my car fixed when they had the part Week ****
5/26/2017
Johnny W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and kept me informed thru the entire process.
5/26/2017
Michael L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for the speedy, quality work. Also, thank you for keeping me informed throughout the process.
5/25/2017
Walter D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was impressed wirh how clean the car was when I drove it home and Laura was very couteous and prompt in responding to my questions.
5/24/2017
Marcus R. VERIFIED CUSTOMER
Vehicle Make : Scion
Great service
5/18/2017
James W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Laura was great! Everything went very smoothly.
5/18/2017
Robert S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate the quick service and also forwashing the truck and making it look nice when I picked it up. Thank you