Only a little confusion on front end as to who was my key contact at Classic collision (went from Maurice, to Brandon Perkins then Shawn Amos). Service was
very good. My car was repaired a day earlier than expected. Thank you.
10/20/2017
Joy L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Classic collision allowed me to pick up my car in a much worse condition than before my repair! Internally my steering wheel has completely stopped working and my tire pressure light will not go off. I will be making my 3rd visit to them, after picking up my “completely repaired car” tomorrow. Despite me letting them know that my car had internal problems, instead of them willing to assist me with the issue, they immediately recommended that “I” take it to Mercedes. ABSOLUTELY NOT! I should’ve never been told that my car was ready for pick up, and it was NOT! Although it’s just a tire pressure light, its a problem that I previously didn’t have, and it’s another bill for me. The manager advised that I wait an additional 45 mins to speak with a manager about getting another rental car after I’d been at the shop for 2.5 hours already. UNACCEPTABLE! This is by far the worst experience I’ve ever had and I will NEVER let them work on any form of my transportation in the future! Even after the problems are fixed, I will not go through this with them again!
10/20/2017
Mary C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Karl Jones and Tamara **** were both very kind and helpful. Their communication was excellent and I was very pleased at how seamless they made the process. I am very pleased with the level of customer service they both provided as well as the repair of my vehicle. Thank you.
10/18/2017
Terrence G. VERIFIED CUSTOMER
Vehicle Make : Nissan
The services was excellent from the beginning to the end Jamie notified every step of the process thank you!
10/18/2017
Jeff C. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike was awesome to work with...the daily updates were very nice to receive via text...every part of the process was very easy. It was nice having a rental car company in house
10/17/2017
Dana P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Wale (not sure how to spell his name :-) ) was awesome. He gave me updates daily to let me know the progress of my repairs. Shawn was very helpful in connecting entity the insurance company to assure everything went smooth. Thank you so much for being son awesome in a very trying time for me
10/14/2017
George M. VERIFIED CUSTOMER
Vehicle Make : Audi
Looks great, thanks!
10/14/2017
Keith J. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Thanks
10/12/2017
Sharon S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
So far, so good. Repairs look good.
10/12/2017
Kevin S. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent follow up!
10/12/2017
Gina R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everything from start to finish of the repair was a wonderful experience!
10/10/2017
Nathaniel S. VERIFIED CUSTOMER
Vehicle Make : Acura
Wale was amazing and super communicative! Loved working with him.
10/6/2017
Marlys B. VERIFIED CUSTOMER
Vehicle Make : Lexus
I felt as if everyone was working to help me and a very positive experience.
10/3/2017
Edward T. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Everyone that I dealt with was very professional and efficient. Couldn't ask for a better experience. Kudos to Mike for doing everything he said he would do.
10/3/2017
Edward C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Maurice, Saundra and Mike were very pleasant and thorough with the process of my vehicle being repaired. Despite all the issues that were brought on by Alstate Ins. If I ever have to have any vehicle repaired, I will come to them first!
9/30/2017
Susan P. VERIFIED CUSTOMER
Vehicle Make : Land Rover
I have always trusted CC with our vehicles over the past 20 years. This time did not disappoint.
9/29/2017
Michael S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Repairs were done in a timely fashion. I was kept in the loop at all parts of the repair process.