My experience was outstanding. Alisha was very friendly and professional...My car was cleaned inside and out which i didn't expect...The guy that brought me my car explained everything. He answered all of my questions. He was also very professional.. The only problem i had was when i got ready to pull off in the rental. I noticed a warning light on in the car. When i asked the guy why was the light on, he said oh, that means one of the tires are low which he knew about the light before hand. I explained to him that i have to get on the expressway and i didn't want to end up with a flat. He didn't seem concerned at all. He offered me another car, but then said he can put air in the tire which he did. Besides that, i give Classic Collision 10 thumbs up.
7/9/2017
Thompson Hancock. VERIFIED CUSTOMER
Vehicle Make : Toyota
Poor communication throughout the entire process. I could never get the person responsible on the phone, few returned phone calls, excessive timeframe for repairs
7/8/2017
Kristy G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Lee Smolen was so helpful and very kind. He was such a pleasure to work with!!
7/7/2017
Cheryl S. VERIFIED CUSTOMER
Vehicle Make : Kia
Car looks good. Great service
7/7/2017
Marcia H. VERIFIED CUSTOMER
Vehicle Make : Kia
Very nice work!
7/4/2017
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great communication and great work done on the car!
7/4/2017
Madeline D. VERIFIED CUSTOMER
Vehicle Make : Lexus
The work was wonderful however there is a need for better customer communications processes. My name was mis-spelled and I caught it when I got my quote but my email address was misspelled so I didn't receive updates on the progress of my car repairs. Both were due to typos. Frank was very nice but I had to keep calling him. When I call and ask for him I am always asked "who is calling" then put on hold and every time told he was on the phone and to leave a message. Asking who is calling is rude and old school. It should not matter who is calling when you as to speak with a person by name. Frank didn't follow up on phone messages in a timely manner, i.e. Within an hour, so I was always tracking him down myself. Other than these issues, my car looks beautiful.
7/1/2017
Martin W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
You couldn't find a better representative for your firm than Kayla. So nice and so professional.
Also was pleased with the work and good communications.
Marty Walter
7/1/2017
Michelle R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for your responsiveness to phone calls, communication to keep me informed of the progress, and service. Car was returned repaired, clean and ready to go. Very much appreciate your outstanding service.
6/30/2017
Franklin J. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I love the consistent and daily communication. The guys were very thorough, and their actions showed that they truly care about repairing your vehicle versus trying to get as much money as possible. Also they were very accurate in their estimated completion date. The Car looks amazing.
6/30/2017
Cuong L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job, well done! Thank you!
6/29/2017
Leonard F. VERIFIED CUSTOMER
Vehicle Make : Audi
Best repair experience ever
6/29/2017
Douglas V. VERIFIED CUSTOMER
Vehicle Make : Jeep
I would rate CC 5 stars! Although my vehicle only needed a minor repair I was treated like the most valued customer. When I picked up my vehicle it was cleaned inside and out and the repair work look fantastic. I would definitely recommend CC!
6/28/2017
Craig M. VERIFIED CUSTOMER
Vehicle Make : Buick
lee was great in communicating!
6/27/2017
John W. VERIFIED CUSTOMER
Vehicle Make : Honda
Kayla was excellent. Definitely would recommend Classic Collision for body repair.
6/26/2017
Jason T. VERIFIED CUSTOMER
Vehicle Make : GMC
You all always do such a great job and wonderful customer service!!
6/24/2017
Lauren A. VERIFIED CUSTOMER
Vehicle Make : Kia
Kayla was professional and efficient. She did what she said she would do. Very rare. She's an asset to the business
6/23/2017
Ed O. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Lee was the greatest!
6/23/2017
Lenore K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Communication via text was an excellent way to keep me informed. Very efficient, thorough and painless.