The only thing I was not happy with is the timeframe it took to complete the job. I dropped the vehicle off June 5 and did not get it back till July 7 . I understand it takes time to submit and get the supplements back, but over a month is a long time to fix hail damage. When I questioned my insurance agent about the time delay in the supplements they told me basically the collision center did not need to wait for the approval to continue the work. I'm not sure if that's correct information or not but regardless it just took a long time. I have not had time to completely looked over my vehicle but from what I've seen so far it looks nice.
7/11/2017
Ryan G. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent experience. I was dreading the process but all exceeded my expectations. Larry and associates couldn't have done better.
6/24/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Ford
The body and paint work looks awesome! However, it's not running right and the check engine light is on. I'm taking it to Grapevine Ford in the morning
6/17/2017
Subhro M. VERIFIED CUSTOMER
Vehicle Make : Ford
Post the repair, there are niggling issues with the air conditioning system (compressor not turning on for first 5-10 minutes, or entire air conditioning system electrical controls turning off when ignition is turned off and switched on again) - this is happening 20% of times, rear part of car is often "vibrating" and driver's car adjustment controls have become very "hard" and needs pressure trying to move backward and forward. All these are quality issues and should have been tested adequately before handing over.
5/31/2017
Richard B. VERIFIED CUSTOMER
Vehicle Make : Ford
Larry was awesome
5/25/2017
Heather S. VERIFIED CUSTOMER
Vehicle Make : Ford
I was promised my car would be ready and it was delayed and delayed for 12 more days and had to pay for extra days for the rental my insurance would not. Very frustrating.
5/10/2017
Patricia F. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The representative is aware of the problem - my right turn signal somehow wired to my head lights and while the lights are on the turn signal won't operate. They also failed the rear bumper.
4/28/2017
Caroline B. VERIFIED CUSTOMER
Vehicle Make : Ford
Wiring looks like a 5th grader did it. Wires every where and super loose. Truck would randomly "die" after fiddling with the wires on my own I found that the lead connected to the positive was not even properly tightened which caused the short in the entire system. Nothing is nice and bundled and is just a jumbled rats nest under my hood.
4/21/2017
Charles R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Great job. Thank you for going the extra mile with this repair. Picking the right people. Keeping me in the rent car. Doing the computer scan. Thank you for explaining the repair in detail to me and answering my questions. It is great to get the MKX back looking like new. Thank you...
4/18/2017
Ross M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Professional service with minimum drama. My Jeep Grand Cherokee is performing as good as good as before being slammed into and appearance is equally good.
4/7/2017
Jaime F. VERIFIED CUSTOMER
Vehicle Make : Ford
DFW Collision provided an excellent job throughout the process of fixing our car. Mr. Shawn Marchant was a key person in providing excellent service. Mr. Marchant was very diligent and responsible in keeping us updated of the progress throughout the process. Very meaningful and customer oriented. I am extremely satisfied of the work they performed.
Regards,
4/4/2017
Michelle N. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service!!
2/15/2017
Nancy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased everyone was kind,i was treated like a queen jajjaja i was blessed thank you for the service
2/2/2017
William G. VERIFIED CUSTOMER
Vehicle Make : Ford
Already sent email to Michael
1/24/2017
Bobby B. VERIFIED CUSTOMER
Vehicle Make : Ford
My lock cilinder was either broken, either by the accident or in the process of swapping the door. And your team told Geico that it was unrealated to the accident & refused to take care of the broken lock cilinder, fortunately Geico is a reputable business that cares about their customers and they are taking care of your mistake.. overall the experience with your company has left a bad taste in my mouth and I will not be bringing any vehicles back to you guys in the future.
1/21/2017
Dinesh G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Good job????Our car looks awesome!!!
1/19/2017
Albert K. VERIFIED CUSTOMER
Vehicle Make : Ford
Keep up the good job!
12/31/2016
Charles P. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job and delivered on time. Very satisfied customer and would highly recommend DFW Collision
12/30/2016
Ritanitra W. VERIFIED CUSTOMER
Vehicle Make : Ford
Michael was great. He should get a raise
12/27/2016
Sara R. VERIFIED CUSTOMER
Vehicle Make : Ford
The process was terrible. There is still a problem which Jim said he would have fixed but I would not recommend you to anyone.