DFW Collision Centers East Grapevine

The cost of repair was 229% higher than what we were quoted when we dropped off the car. I am ok with some deviation from an estimate, but I feel like I was gouged. Additionally, when I was told the repairs would be over 200% greater than the original quote I asked to get the car back and I would take it elsewhere. I was told that the car was completely torn apart and unable to be driven. I was stuck. The repairs were supposed to take one week, we were first told the car was ready 2.5 weeks after dropping it off. Upon inspection, it was immediately clear that poor workmanship and judgement had taken place. We were shocked that DFW Collision tried to give us a poorly repaired vehicle and that DFW Collision was content with the lack of quality in workmanship. I explained that I was unhappy that after a 229% price hike and more than twice as long to get the car ready that DFW Collision was content with quality of their work. The car was not acceptable and the next day our concerns regarding the quality of repair had been addressed after another day in the shop. At this time, I reached out to the Manager of the location. I was told his name was Ben and that he was on vacation. I then spoke to my sales person and expressed my concern and dissatisfaction. I explained that when I am charged 229% of my original quote that I expect perfection. The response I received was "we don't live in a perfect world". Clearly, this did not sit well with me. I asked that he have Ben contact me the next day. I have yet to hear from anyone from DFW Collision. This exact feedback will be left on numerous review sites on the internet to warn others about the quality of work and deceitfulness of DFW Collision. Additionally, I will make certain that I bring this to the attention of the car dealers near your shop. I am not sure how you stay in business; with multiple locations, given your business practices. Good luck.

Service, and communication was excellent.

Michael was very knowledgeable & helpful. Great experience!

Service is excellent and very fast.

Looks like new

Excellent worksmanship done in a timely manner.

I appreciated the updates and open lines of communication with Kirk Kohler during my assessment and repairs.

Service is slow and very rude! I would never bring my car there again!

Jim did an outstanding job of taking care of all the details. Your team made it easy for me to finally get my car finished. Thanks again for the fine job.

Jim Friese was great!

All is good, I had just hoped it would be completed sooner to accommodate other arrangements. It all worked out in the ens

I will recommend you to everyone.

The gentleman Jeff who was handling my case was extremely helpful and professional. He went above and beyond to accommodate any of my needs while my car was being repaired. When I finally retrieved my car the staff on duty was courteous and efficient. My car repair looked amazing! I am truly appreciative of the employees of DFW Collisions! Keep up the good work guys!

I am very pleases with how quickly the repairs where made and the quality of the repairs. I would defiantly recommend getting a car repaired here

Everything was just terrific! Efficient and easy! Communication was great.

Great job on getting my truck fixed in a timely manner. Friendly staff as well. Thank you!

Great company, stands by their service, and shakes your hand when you leave. Great work.

I should have taken a picture & posted it. A real lousy, lazy clean up, they never even put the wheel cap on. (Left it in the cup holder!)

Body work great but zero communication

Great work, quality service.