Sam is awesome, very professional and kind. This is our third time we have to bring our cars for repairs and always satisfied with the quality of the work within reasonable time. The convenience of the car rental service at the site always a plus.
6/23/2017
Stephen C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Christi was very helpful
6/22/2017
Anita H. VERIFIED CUSTOMER
Vehicle Make : Ford
No need to contact me.
You need to adjust priorities that internal meetings do not take priority over customers.
When I picked up my car I expected a service advisor to go over the repairs with me to be sure I was satisfied. Instead a front desk person took my deductible payment and gave me the keys to my car.
6/15/2017
Teresa G. VERIFIED CUSTOMER
Vehicle Make : Scion
The service was great and Michael kept me updated almost daily. He was amazing. I will definitely recommend Service King to others
6/11/2017
Michael J. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job
6/11/2017
Mary C. VERIFIED CUSTOMER
Vehicle Make : Ford
My car seemed to have skipped the Quality Assurance department all together. My car had several very noticeable issues. Overall very sloppy job. I still do not have my car back nearly a month later. Very very disappointed.
5/29/2017
Lu Z. VERIFIED CUSTOMER
Vehicle Make : Audi
Michael **** was being extremely helpful and understanding. The job was done beyond my expectation.
5/20/2017
Patricia K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They were fast and the work was good,
now can they stop the hail storms???
5/20/2017
Toyah T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Customer service was absolutely terrible. When I picked up my car it wasnt washed I had to wait an hour for them to wash it and when they gave it to me my seats were terribly nasty and I was told it was brought in like that and i know it wasnt. I was told it would take three days for my repairs and they had my car a month and four days. The worse experience ever.
5/19/2017
Leonardo S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
In the beginning off the drop everything was good, i was very satisfied everything was very smooth and with good customer service, even if i never recive a call from service king from the first couple off days i just got text message on the updatesoff the vehicle, they told me it was going to take a week for the repair, i said ok not a big deal only to repair a headlight, a sensor and a bumper, but that's ok they are not a Mercedes Dealership and they have to wait for the parts of the vehicle. Almost 2 week lates i have to call everyday to get an updated after the week because the advisor never call me only once, i try to pick up my vehicle the first time and it was done incorrect gap in the ligth and bumper, told them what when wrong for them to fix it, another day pass without a call from service king, i have to call my insurance advisor for him to give me an updated, when yesterday 5/16/17 to pick up my car and still done incorrect, a gap between the grille and the bumper was done incorrectly, plus the hood sensor was not replace like i told them from the beginning. It was my first time in that collision repair and hope it will be the last. Thanks God that the Manager got involved the last couple off days.
5/17/2017
Joan T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you, it was a very easy, pleasant experience.
Joan
5/17/2017
Naomi L. VERIFIED CUSTOMER
Vehicle Make : Nissan
This is my third or fourth time. always pleased. Always great job.
5/16/2017
Ronald G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Michael **** was excellent at keeping us updated on our status. Repairs were well executed. Completely satisfied and will use this location again.
5/14/2017
Eugene D. VERIFIED CUSTOMER
Vehicle Make : Honda
Much below my expectation. Although the Customer Service Rep was adequate
5/14/2017
Suzanne K. VERIFIED CUSTOMER
Vehicle Make : Ford
They did excellent repair work on my car.
5/13/2017
Chris S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Car was not finished on time and dashboard was destroyed. Very disappointing.
5/8/2017
Tara C. VERIFIED CUSTOMER
Vehicle Make : Acura
My repair took more than 30 days for hail repair. I was told several times that my vehicle would be ready but it was pushed back. I did not fully trust the work done on my vehicle.
5/6/2017
Hong W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very well done! I 'd like to recommend your service to all my friends, and thank you very much!
5/4/2017
Paker E. VERIFIED CUSTOMER
Vehicle Make : Honda
I called 3 times but noone answered mycalls.
4/28/2017
Toni J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My service has not been completed yet. In addition, they moved my car to another Service King store, and I was told I would receive a call from the new location manager yesterday. I have not received a call yet.