The 5 day was completed in over 2 weeks. The car was dropped off Dec 22 and wasn't ready until Jan 7. I was not proactively notified (i didnt get an update call, i had to call on dec 29 and i was told it would be ready on dec 30, which was wrong. I was told dec 29 that it was in the paint shop when in fact there was still body work needed. The text messages I received told me Dec 28that my car was in the final stages. that there were delays. The majority of the body work wasn't completed until after dec 29th. When we got the car the paint job on rear quarter panel had some imperfections under the clear coat up by the rear lights in an area about 4" by 3". We had a screen protector over the center console LED for the radio that had huge bubbles under the screen protector. Someone removed the screen protector and did terrible job putting it back on. Our auto engine idle feature on the car now does not work. This was the worst experience I have ever had. I feel like no one cared about me and if I got my car back in a good timeframe. I will be adding this to an evaluation on angies list, yelp and kudzu.
1/9/2016
Bernard P. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service in all areas
12/30/2015
Sy Chuong. VERIFIED CUSTOMER
Vehicle Make : Acura
Matt Paolini is extremely helpful and kept me inform of the car repair progress. This is my 2nd time here at Hendricks.
12/23/2015
Clement B. VERIFIED CUSTOMER
Vehicle Make : BMW
Great follow up
12/12/2015
Reginald D. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt was awesome the whole team was awesome
10/15/2015
Hyejeong C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I would like to thank Mr. Paolini & his team for being so thorough and for carrying such high standard. Knowing that it was my first accident, first insurance claim, and first visit to auto body shop, Mr. Paolini took time explaining the entire process and made sure I was taken care of. It felt like he was my advocate. When I went to pick up my vehicle, I was pleasantly surprised that my vehicle was cleaned, inside & out! Mr. Paolini surely earned my approval for seal of excellence.
10/14/2015
Brandon G. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent service with Matt. Completely satisfied with whole process.
10/10/2015
Sandra S. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt P was the ultimate professional! The work was excellent and done in a timely manner. My car looks fantastic.
10/7/2015
Leslie A. VERIFIED CUSTOMER
Vehicle Make : Honda
I really liked that everyone is really friendly specially Teresa rios , she would keep me updated with my car and answer every question I had.
9/30/2015
Howard B. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt was prompt with status reports on my repair, making an unpleasant situation easier to deal with.
9/18/2015
Tia S. VERIFIED CUSTOMER
Vehicle Make : Ford
Nice quick service.
9/6/2015
Robert P. VERIFIED CUSTOMER
Vehicle Make : Ford
My experience with your staff was great and my vehicle looks like new!!
9/4/2015
Elizabeth H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Matt was awesome
9/4/2015
Aaron N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Matt did a great job on my truck. My truck look brand new! You went above and beyon what I expected. Thanks for a job well done.
AC Newton
8/28/2015
Jorge B. VERIFIED CUSTOMER
Vehicle Make : Kia
Matt was awesome! He kept us updated through out the whole process and made the process very easy for us.
8/27/2015
Marcia B. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt and Zach kept me updated with everything going on with my vehicle. Although the front desk staff wasn't very friendly, I was always greeted with enthusiasm by Matt & Zach, and they message me feel as if they'd known me forever. Matt was also very helpful with the insurance company and always seemed to be my best advocate.
8/26/2015
David S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Matt handled my USAA claim very professionally and took great care of my vehicle, a great experience. Thank you very much
8/21/2015
Kenneth S. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt P was great. He explained the process and the repairs that needed to be mad. He was also very helpful transitioning me into and out of the rental car with my two children. The service received was great and my car now looks like new!
8/20/2015
Sandra I. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Matt was wonderful, he explained everything that I needed to know in detail and he kept me very well updated. I am very happy with my overall experience!
8/18/2015
Timilia B. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt is an amazing people person. Great at keeping clients informed along the way and answering questions! Always a pleasure...