Austin Mears and the rest of the staff were very helpful and made sure I was updated about my truck . Thank you
4/23/2017
Deborah H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service! Brian kept me updated and my car was finished early!
4/23/2017
Muhammad I. VERIFIED CUSTOMER
Vehicle Make : Ford
Jonathan is awesome!!
4/20/2017
Nicole R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent all the way around thanks!!!!
4/19/2017
Mike M. VERIFIED CUSTOMER
Vehicle Make : Audi
Good job, thanks.
4/18/2017
Donna D. VERIFIED CUSTOMER
Vehicle Make : Kia
Jonathan went above and beyond with exceptional service. Thank you so much!
4/16/2017
Brian B. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything was great as Jonathan kept me updated throughout the process.
4/15/2017
Franklin D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Car was not ready. Scratches, glue residue and overspray had to be buffed while i waited. Then, I had to turn around and bring the car back as the steering wheel was at 9 & **** instead of 10 & 2. The interior is filthy and it was clean when brought in. Windshield is filthy and smeared. Absolute worst experience. Poor quality control. Another customer in the lobby was also complaining about similar isues. I am not at all happy with what I have had to deal with after two weeks of waiting. If you say my car is ready for pick up, then you need to inspect it top to bottom and MAKE CERTAIN that it specs out.
4/15/2017
Howard M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Absolutely eccilent customer service
4/13/2017
Abbie M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kudos to Austin Mears for being a wonderful service advisor. He was quick, courteous, and kind. Thanks!
4/13/2017
Stewart W. VERIFIED CUSTOMER
Vehicle Make : BMW
Ryan was completely wonderful to work with. He kept me completely up-to-date on every step of the repairs. I hope to not need work on the car anytime soon, but if I do service king of Grapevine will be who I go to.
4/13/2017
Mitch J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Extremely professional and efficient.
4/12/2017
Excell D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I appreciate all the hard work that was done on my car Austin was incredible he kept me informed throuout every aspect.
4/12/2017
Ibraheem A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good work
Too many text messages
Our guy was excellent
4/12/2017
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Toyota
No one really communicated with me. I had to call and ask the status of my car. I was told someone would call me back and they never did. I had to call again to get an answer. Then later I receive a text that my car is ready and someone would be contacting me and again no one contacted me. I just drove over the next day and got my car.
4/9/2017
**** Shannon. VERIFIED CUSTOMER
Vehicle Make : Toyota
I realize the texts are supposed to give you communication points and make me feel informed but they completely contradicted what I was told when I called. So they actually created more work for your staff because I would panic and call. Only to be told those texts are automatic and not accurate. Seriously frustrating! I would have preferred a phone call every few days like I was promised or even a text directly from the rep that was accurate. The car looks fine, weatherstripping is coming off and will probably need to be looked at but we tried to pop it in for now.
4/9/2017
Robert G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks Rickey for taking such good care of my son's car!
4/9/2017
David C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Front lowest guard is still scratched. Plus my cellphone charger/cradle was broken. Please call me Monday morning.
4/9/2017
Ian B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I really like the freindliness and professionalism