Check engine light was on. I plan on returning very soon to determine why. I called and the person who was over servicing my car has yet to contact me.
9/20/2017
Maria M. VERIFIED CUSTOMER
Vehicle Make : Mazda
They did an excellent job
9/17/2017
Susan V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very impressed with the daily updates I received from Austin in the Grapevine store.
9/16/2017
Jeff M. VERIFIED CUSTOMER
Vehicle Make : Ford
The back up sensors are not installed on the back bumper.
9/15/2017
Alice P. VERIFIED CUSTOMER
Vehicle Make : Lexus
It was the team effort that made things go so well. Austin checked with me on details of what I wanted done, coordinated between my requirements and the crew doing the repairs, and kept me informed of progress. My car looks great !
9/14/2017
Kate F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
My repairs were great. My interior smells like someone has been smoking cigarettes in it. Very strong and wierd.
9/13/2017
Jay L. VERIFIED CUSTOMER
Vehicle Make : Acura
While my vehicle was in your shop for repair one of your employees went through my glove box and console and stole every bit of change and small items they thought were of value. It is very frustrating and disappointing tome that I cannot relax for a moment and believe that I can trust a large business like Service King to hire trustworthy employees. It is my recommendation that you screen your employees better and watch what they may be doing while they think they are unwatched. Stealing from your customers is not a good business model.
9/11/2017
David S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Velvety good customer service
9/9/2017
Antawn B. VERIFIED CUSTOMER
Vehicle Make : Acura
My service provider -Austin Mears was a pleasure to work with. He was informative about the process and made the situation as painless as he was able.
9/2/2017
Jessica E. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Timely and professional team
8/31/2017
Richard B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everyone was extraordinarily friendly and efficient. Austin was great with getting me in in a Timely manner and taking care of what needed being done. I feel like they all couldn't have done a better job.
8/31/2017
Bruce D. VERIFIED CUSTOMER
Vehicle Make : Jaguar
After asking for additional repairs car was fixed as required
8/30/2017
Brady M. VERIFIED CUSTOMER
Vehicle Make : Ford
Not happy with the paint job portion of the repair. Someone should have inspected the vehicle as I made an unnecessary trip to pick it because it wasn't of the quality I nor you should expect. Had to end up leaving the vehicle so paint issues could be corrected.
8/29/2017
Robert B. VERIFIED CUSTOMER
Vehicle Make : Ford
Lied to about the progress of my repair text message telling me my truck is complete go in to pick it up and it wasn't even close to being complete. Didn't even have the tailgate.
Told by Scott McClaughlin the computer system was sending out wrong text messages. Scott was absolutely HORRIBLR
Luckily Austin replaced him and got my vehicle completed.
Back up camera is not working properly. Screen is rolling and appears to have interference in the signal. Will call Austin to see how they want to fix it
Thanks Rob Barnes
8/29/2017
Penelope B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Perfect !!
8/25/2017
Carrie S. VERIFIED CUSTOMER
Vehicle Make : Honda
This was a pretty terrible experience. Feel free to call me if you're truely interested to hear what all went on. Joe tried to make things right and he was overall okay but still over-promised, under-delivered, and didn't always call when he said he would.
Call me if you want.
8/24/2017
Jacob J. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
My vehicle was in repair weeks beyond the estimate time, and I had to check over the vehicle 4 times before all repairs were complet d.
8/24/2017
Steven O. VERIFIED CUSTOMER
Vehicle Make : Nissan
Chris Riley was very professional and kept me updated through out the process
8/19/2017
Anitra H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Every aspect of the experience was excellent. Thank you!