I really appreciate the update calls you made in keeping informed of the repair progress
11/12/2015
Charles S. VERIFIED CUSTOMER
Vehicle Make : Ford
The repairs were great and the associate exceeded my expectations .
11/12/2015
Robert Bob. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was handled very professionally. As good as the experience could be.
11/5/2015
Benito B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job
11/3/2015
John K. VERIFIED CUSTOMER
Vehicle Make : Nissan
I think the manager and staff were pleasant and professional.
I really appreciate the text and call to keep me informed of the progress being done on the repairs. When I picked up the car I was impressed with the work and how Service King took the extra mile to clean and vacuumed the car. Well done Service King. ????
10/31/2015
Scott S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was polite, professional and knowledgeable
10/30/2015
Michelle H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My service advisor exceeded my expectations. My car looks great. I couldn't be more pleased with my service experience.
10/28/2015
Johnny P. VERIFIED CUSTOMER
Vehicle Make : Toyota
We were kept up to date daily on the repairs, the charges and the date of completion. When I explained that I needed the car before Monday, Ray made sure that we were able to pick it up on Saturday. The experience and professionalism were exemplary.
10/25/2015
**** B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Ken Vargus was great to work with best car repair service I have experienced will certainly be back if future car repairs are ever needed.
10/24/2015
Tashonda B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Staff very unprofessional at the Duncanville location. The oak cliff location was slightly better only because the manager stepped in at the very end and displayed kindness and professionalism to make my situation a lot better. If it wasn't for the manager at the oak cliff location I would have more than likely sent a letter of displeasure to the corporate office. I would never recommend or do business with your company again. I will say the repairs look great but the type of staff members visible on the front end at my age I can do without.
10/16/2015
Cesar A. VERIFIED CUSTOMER
Vehicle Make : Dodge
Yes, excellent thank you
10/16/2015
Ray H. VERIFIED CUSTOMER
Vehicle Make : Dodge
The people up there were very cool including the manager that was on dudy....lol funny guy
10/8/2015
Houston O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
10/3/2015
Juan V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very pleased with the service I received but more importantly Ken Vargas was very friendly and kept me updated with each step of the process on getting my vehicle fixed.
10/2/2015
Raymond K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service!
10/2/2015
Lakisha . VERIFIED CUSTOMER
Vehicle Make : Kia
Good job
9/22/2015
Mark S. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair on my truck was done in a timely manner and I received updates prior to picking up my truck. This was very good service.
9/19/2015
David L. VERIFIED CUSTOMER
Vehicle Make : Acura
You had my car for almost 4 weeks. On 3 different occasions I was told that my car would be ready and it wasn't. Each time there was some kind of excuse, mainly the technician had to leave work early for some reason.
The communication or lack there of was very frustrating!! My insurance company was frustrated, as well as no one would return their calls regarding status updates.
Messages for the "service" rep were rarely returned and a call to management was not returned at all.
Additionally I called the corporate office and I was told the regional manager would call me back within 24 hours, that was a week ago, still waiting....
On 9/18 I received a text at 4:39PM saying my car was ready, note I work in Plano, but I left work to come get my car and be done with your terrible company. I picked it up at 6:11, drove 4 blocks and car overheated. (the car was not overheating when I brought it in, so this is clearly something your technician did) I brought it right back. Now I have to wait until 9/21 for you to figure out what your "service" tech did or didn't do to fix my car.
I am absolutely fed up and beyond frustrated, but there is nothing I can do as I have to wait for you fix my car!!!