To your company it may seem minor...but I would expect that if you are replacing my door panel - and painting the panel is part of the repair - that the "paint dust" would be cleaned from my interior door handle, door pull, and dashboard prior to returning it to me! Minor...yet keeps me from feeling that my complete satisfaction was your company's priority!!
I WILL say that Erin at the front desk is absolutely, hands down, the best at customer relations!!! And, although not part of your company, Alex at Enterprise was very accommodating and nice!! Those were my two good experiences!
6/21/2016
Frank S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I have red paint on my pearl car. Looks like someone painted a red car next to mine
6/21/2016
Jana H. VERIFIED CUSTOMER
Vehicle Make : Dodge
This place was awesome to deal with first of all. They were able to get me in despite having a computer server acting up on my check in day. My service advisor, Sean, kept me updated on what was going on with my truck every step of the way. Plus I received text messages from Service King on additional live updates. My truck looks like the day I bought it thanks to this facility. Will definitely highly recommend, and use them in the future.
6/18/2016
James H. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great work! Very happy with the outcome!
6/18/2016
Stacey M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Sean Pederson was awesome ! The staffs were awesome & all around it was a great experience for me at SK . Thank you for going above & beyond !!
6/18/2016
William G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
This has already been communicated between us, but wrong parts were installed on my car and others were missing. Overall a disappointing 70 mile round trip.
6/18/2016
Paul L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Communications were excellent!
6/18/2016
Christopher H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Reflector is cracked right front. Windshield washer fluid was empty. Car engine is now missing. suspension light is illuminated.
6/18/2016
Norma L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The worst service you can get. My bumper was left loose. I will be contacting them to fix it.
6/18/2016
Shibani K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very happy with the service
6/18/2016
****M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Awesome. Thanks
6/17/2016
April H. VERIFIED CUSTOMER
Vehicle Make : Nissan
From the time you drop your vehicle off to the time you pick it up is a great experience. Everyone is friendly. I chose to be alerted via text message through the process. Each day I received a cute text stating the process and that my car was happy and being taken care of.
6/17/2016
Marcia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very happy. Good job thank you so much.
6/17/2016
Charles L. VERIFIED CUSTOMER
Vehicle Make : Fiat
It was frustrating to have to make plans for transportation each day because the Service King would tell me it would be ready on a Monday then sende an email Sunday saying it was puched back until Wednesday. This happened every couple days for 2 weeks. I would not get a solid comin on the completion date. Then when I originally wanted to drop the car off on Friday, I had work and I wanted to drop it thrusday and leave the keys so they could work on it because the in house insurance agent had already done the paperwork I was told I could not. I had to take off a day of work just to drop the keys off. The day I got it back there was a tail-light bulb that was out that was not noticed. However on the last point l, it was made right.
6/17/2016
Christine D. VERIFIED CUSTOMER
Vehicle Make : Mercury
The car looks great! Thank you!
6/16/2016
Wendy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Sean Pederson did a superb job handling my car. I've been a Service King customer more times than I'd like to admit, but every time, my car has been returned perfectly. Appreciate the attention and care to me and my car, SK Lewisville. Thank you, Sean!!