The vehicle was not ready when promised, it was a week and a half later. I was not informed of the delay until two days after the promised date when I called. I did not receive regular updates, I usually had to call initiate most of the status updates and was given conflicting reasons for the delays. When I finally picked up the vehicle, there were obvious scratches on the new part but I am so fed up with the run around I received that I refused to leave my vehicle with Service First any longer. We have used that location in the past and had exceptional service. I will not return to that location in the future.
6/3/2017
Sheryl S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I really appreciated The kind way I was treated and the good work you do on my car. Also. The work was completed early. Thank you very much.
6/3/2017
Miranda C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jason was very helpful and informative. I truly appreciate all the time he took to keep me updated as well as taking his time to personally inspect the quality to guarantee that it all repairs were correctly completed. The mechanics and body repair techs did a great job as well! I will definitely be recommending Service King to others.
6/1/2017
Rosalyn M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome customer service and I love the text updates
6/1/2017
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent communication through various ways. Very nice job on body work. Aaron was nice to work with
5/31/2017
Christopher J. VERIFIED CUSTOMER
Vehicle Make : Ford
I was lied to about the price of the tires that were put on my truck that I had to pay for. This is a very unethical way of doing business. I was called by Jason saying that the new wheels that insurance had provided needed all 4 new tires. My old tires were not useable. I was told that 4 new tires were 1000 and that Service King would split it with me 50/50. However, we did agree on me only having to pay 350. Seemed like an awesome deal. Well, when I got my truck home, I decided to look up the tires and they are only 130 each. That would have been 520 for all 4 tires. If I would have agreed to pay the 50/50 that was first offered I really would have been paying almost 100%, the full price. Not sure why I was lied to and deceived that way. I defenitly paid more than 50/50. I will never be going here again and I will tell everyone about this experience. This was just wrong
5/28/2017
Robin C. VERIFIED CUSTOMER
Vehicle Make : Honda
Arron was great and I loved the text message updates!
5/27/2017
Lorna E. VERIFIED CUSTOMER
Vehicle Make : Honda
Aaron was terrific great customer service I will always
Recommend service king to friends and family for
Any future repairs. Awesome job
5/27/2017
David J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything was great
5/27/2017
Ryan G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Absolutely wonderful service ! Will totally recommend them in the future
5/26/2017
Ghada B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for the excellent job done on my car
5/25/2017
Walter G. VERIFIED CUSTOMER
Vehicle Make : GMC
Aaron Cass was exceptional. He always kept me updated on the status of my vehicle and actually had it repaired in about half the projected time. Everyone I communicated with went above and beyond to answer all my questions. All of my concerns were noted and taken care of efficientlly.
5/25/2017
Mary L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service, communication. Very satisfied with work performed!! Thank you!
5/25/2017
Robert J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The hostess at the front desk needs to work on her attitude.
5/24/2017
Michelle V. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Loved the text updates!
5/24/2017
Liz C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am very pleased with the repairs. Thank you. Special thanks to Simon **** who gave me the initial estimate and Jeffrey Benavides who coordinated the work. Both were very professional and helpful!
5/23/2017
Lance M. VERIFIED CUSTOMER
Vehicle Make : Scion
Jeff was a great help and took care of my issues with resolve and clarity.