Service king team did a great job on my car! I am so happy with it.
8/2/2015
Richard K. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Very friendly and professional services. Outstanding customer communications. Congrats!!!
8/1/2015
Davis R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Truly professional group of people!
8/1/2015
Nuanchan B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I am very please with my car , John long is take good care of my car and helping me with insurance also,
7/27/2015
Matthew W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Ready before it was supposed to be. Always a good thing. Jeep looks great.
7/26/2015
Sharon F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am pleased with the car and the way it looks but I was very pleased with the employee that called and checked in and updated me on its repair
7/26/2015
Elizabeth H. VERIFIED CUSTOMER
Vehicle Make : Subaru
They took the time to make sure the job was done correctly.
7/24/2015
Joe G. VERIFIED CUSTOMER
Vehicle Make : Toyota
There's Really Nothing That's Negative Or To Complain About. Even The Courtesy Calls And Text Let Me Know What Stage My Truck Was.Great Job To Everyone Involved And Thanks Again.
7/22/2015
Genna G. VERIFIED CUSTOMER
Vehicle Make : Lexus
John Long was my service advisor and he did an amazing job! The best experience I have ever had when getting service work done on my vehicle. He kept me in the loop on everything going on without being too overwhelming. I would HIGHLY recommend Service King and John to my friends, family and anyone who needs excellent service done on their vehicle!
7/21/2015
Nancy Z. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great service from my advisor, John Long.
7/16/2015
Betty W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
fast service, good communication
7/11/2015
Rick H. VERIFIED CUSTOMER
Vehicle Make : Toyota
86 days 5000 repair. Jason Peel had to get involved due to the unsatisfactory way the situation was handled by the manager and staff. Worst business experience of my life personal or work. This situation should highlight the lack of accountability, customer service training, absence of contingency plan and lack of ability to realize when the situation needs the attention of the next in hierarchy. Fact of the matter is had I not got anyone else involved I would still be waiting for my vehicle. Should be used as a realistic training situation as to not lose future customers as you have me. Upon receiving my vehicle this morning not so much as a thank you or apology from the manager. The ONLY thing spoken to me by him was a question if I had received another check other than the deductible from the insurance, how does your truck look and here's your warranty paperwork. **** service from a **** manager with an arrogant attitude.
7/10/2015
Patricia B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Everyone was very helpful John and the front desk staff went above and beyond of what I expected. My first time experience. I so happy it went so we'll. Thank u all
7/6/2015
Adele F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent Service Advisor who kept me informed. The repair work looks outstanding. Your repairmen did a first rate job. Please pass on our compliments for the outstanding repair work.
6/27/2015
Deanna J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Darren was awesome and answered all my questions!!! Thank you
6/25/2015
Kendra F. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for your care and attention.
6/25/2015
**** F. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone was very professional and friendly. We were kept apprised of the status of our repair throughout the process. Our car was fixed before the promised date. The Service King experience exceeded our expectations. Thank you.
Long story but we will not go back nor will we refer anyone to Service King again. John was dishonest and did nothing to ensure our vehicle was given back to us in the condition it was before the accident. We had to fight with service king and the insurance to get it done. Service king didn't bother putting what we said on the bid, instead he included what he felt was damaged during the accident not what actually was. Luckily for us, we had proof to verify the pre accident condition.
6/19/2015
Umeshchandra G. VERIFIED CUSTOMER
Vehicle Make : Lexus
John long great advisor
6/19/2015
Rachel H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was extremely helpful. I would definitely recommend service king to anyone and am grateful USAA works with them. John did an excellent job running through everything with me and keeping me informed.