We were a bit apprehensive about having the repairs done at Service King because of friends recent experiences. But since we have been dealing with them since they were B & B, we went ahead with it. Kevin Gomez made everything so easy. He went way above what we could have ever expected and put us right at ease. Thanks to everyone who did the repairs but especially to Kevin for being so courteous and professional.
11/18/2017
Stephanie F. VERIFIED CUSTOMER
Vehicle Make : Honda
Service advisor Josh had upset me whith how much he commented on how dirty the inside of my car was at time of drop off. All of my belongings were out But I didn't get dirt and hair out of floor boards. When we did walk around he mentioned that "normally we detail cars before they get returned, but this is a little much and I'm not gonna break my equiment to clean it." I replied that I didn't care if it got detailed because that's not why I have it there. When I came to pick up we once again did the walk around and he commented again that obviously we didn't clean the inside. I know it's not THAT big of a deal, but I did take some offense to it and thought it was very impolite to comment on, he could've just not mentioned detailing the inside at all and it wouldn't have been an issue. There was problems with my reservation when I first came in but we got them resolved fairly quickly. The drop off process went pretty smoothly with both service kings and enterprise and I was very satisfied with the work quality and amount of time it took, same with pick up. My only complaint was how un professional he sounded about my car, followed by please give us 10's when you do the survey
11/17/2017
Ariana G. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Overall great team I really like the communication every day on the status of my vehicle. Overall great experience!
11/17/2017
Gloria H. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks for you really good service.
11/15/2017
Anne C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very quick and easy.
11/14/2017
Paul G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Joshua kept me up to date on all repair issues.
11/14/2017
Nester V. VERIFIED CUSTOMER
Vehicle Make : Nissan
My experienced was great! Great job on fixing the minor damages on my Nissan Pathfinder and Josh was great on keeping me updated. Thanks for the great service!
11/14/2017
Tamara S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Awesome customer service support. Thank you
11/11/2017
Mia B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Although there was a small hiccup, Josh Holm was able to take care of it and make sure that everything was to my satisfaction. Thank you, Josh.
11/8/2017
Rachel C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service from start to finish
11/6/2017
Gilbert P. VERIFIED CUSTOMER
Vehicle Make : BMW
Josh was great and very attentive.
11/6/2017
Wayne G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They were friendly and efficient. Best car service I have ever experienced. Great communication.
11/5/2017
Jeffreynorma V. VERIFIED CUSTOMER
Vehicle Make : Volvo
Good communication and satisfied with service king’s role in the repair. Apparently Volvo sent the wrong parts which caused a delay but otherwise very happy with my experience.
11/5/2017
Amy M. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys always do an amazing job and are so nice and helpful. David was so kind and truly helpful. He made me feel like a valued customer.
11/5/2017
Morenorita C. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for doing a great job
11/4/2017
Ungerkathleen J. VERIFIED CUSTOMER
Vehicle Make : Toyota
David Sauceda was great and would highly recommend him. David made the process easy and kept us up to date.
11/3/2017
Joseph R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Outstanding service!!
10/31/2017
Jose N. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I was glad I made the right choice and let ya handle the damages. It looks like the accident was never there. Thank ya.!