I spoke to Joey at Hixson branch this morning and he is Fully aware of the problems that still exist with the Honda HRV. It is truly sad to think that the quality of inspection failed miserably. Also, I arranged to pick up the vehicle on my schedule after hours of your business. The first 5 minutes of my arrival, I noted problems, no pinstripping replaced, rubber trim missing bottom of windshield, small clip to wheel well trim driverside broken and not retaining correctly, hood gaps not equal. The car was ready? The statement was made also, that we would have rather been present to inspect the car with you as you picked it up is ridiculous. It would have made no difference to outcomes. ABRA is in the car repair business to present a product of repair, inspected by so called professionals. Not for the customer to notice or not a short coming in repairs, then sign off accepting the car. Disappointing is an understatement at best.
5/25/2017
Margaret S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We were very imptessed with staff, Joey, was was very helppful. Highly recommend Abra. Mike and Margaret S
5/1/2017
Joshua W. VERIFIED CUSTOMER
Vehicle Make : Nissan
My truck sat on the lot for 3 days and was not touched. When I asked why they stated they had to order parts. Funny part is the parts were suppose to be ordered two weeks prior. Not fast service at all. Every time that I called I felt like I was getting a run around. I never could get an estimate on when my truck would be finished. Poor customer service. Don't think I will be back nor refer anyone to your business.
4/27/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Tony was Great Job well Done
4/26/2017
Angela C. VERIFIED CUSTOMER
Vehicle Make : Nissan
The car looks BETTER than new! I'm very pleased with the communication I received received while my car was in for repair, both the calls and texts. And, it was a wonderful surprise that my car was washed and vacuumed when I picked it up. I can't say enough about what a great experience this was!!
11/12/2016
Frank R. VERIFIED CUSTOMER
Vehicle Make : Ford
An all around hassle free experience, I was kept updated daily throughout the time my vehicle was in the shop. Very satisfied, thank you so much
11/10/2016
David M. VERIFIED CUSTOMER
Vehicle Make : Honda
Quality work and excellent customer service.
11/10/2016
Dale C. VERIFIED CUSTOMER
Vehicle Make : Jeep
After careful inspection of the jeep once home, there are a few things not uniform with the repaired right side vs left side of the jeep. On the initial drive home on the interstate, there is definately something wrong with power (sluggish), a bumping and vibration around 65-70 mph. I did not experience this prior to the accident.
11/2/2016
Ronda D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Received updates daily without having to call. Very nice staff.
10/28/2016
Porter P. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience was very good. The office staff was great to work with and communicated with updates daily on how the repairs were going.
10/27/2016
Debra G. VERIFIED CUSTOMER
Vehicle Make : Subaru
You worked with my insurance company and to get things things started. You allowed me to come by twice to get things out of my car that I needed. You were patient and did an excellent job restoring my vehicle and I could not be happier to have my car back. THANK YOU SO MUCH!!!!
10/26/2016
Jeffrey E. VERIFIED CUSTOMER
Vehicle Make : Mazda
Took a little longer than expected. Otherwise, everything was okay. The people at at the Abbra on Hixson pike we're very nice and responsive. The email updates were nice.
10/21/2016
Stanley S. VERIFIED CUSTOMER
Vehicle Make : Ford
My Ford Ranger was s tough case. Joey and the team stuck with it and delivered back to me in great condition. Many thanks. Scott Short
10/13/2016
Hannah P. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for getting my car fixed quickly
10/8/2016
Mary F. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff were kind, considerate, and extremely helpful in this stressful time of waiting for my car to be fixed after a wreck. I especially want to thank Francis and Joey.
10/7/2016
Edgar S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Aside from the issues that were unavoidable as far as the parts being on back order, completely no ones fault, I could not ask for a better experience. The daily calls/texts were very helpful
10/3/2016
Diana S. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looks perfect! Thank you so much for fixing "Harley"!
9/30/2016
Melvin L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Excellent job of matching colors, very smooth finish, job well done
9/30/2016
Gloria K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Satisfied with quick turnaround and the frequent updates.
9/28/2016
Alex T. VERIFIED CUSTOMER
Vehicle Make : GMC
Fantastic job well done. Great service appreciate being recognized when I came in the office. Good personality