Classic Collision

Excellent service can't say enough to nice things about Stephanie!!!

Your customer updates are an excellent service. My contact personnel were very attentive.

I had to leave my car. It wasn't repaired correctly.

Repairs were done promptly and thoroughly. Service and communication from all staff, especially that of Sierra and Tamara was excellent. I would recommend Classic Collision to anyone needing body repair work done in the future.

Getting the passenger side view done tomorrow

Seth did an amazing job. Thank you so much to the classic collision team????????

Extremely satisfied especially with the customer service and constant flow of communication. Keep up the great work and thank you for the service.

Very fast and effective work

Jaime, Nick and team did a great job!

Stephanie was a pleasure to work with

Prompt feed back and going extra mile to resolve payment issues with third party . Chris did an excellent follwup.

The only thing I WAS NOT satisfied with was the touch up they did on my door. I provided the materials for the touch up. It was the least they could do since it had been 2 weeks since it was first suppose to be completed. They did fill in the ding on my door, however I was disappointed with the result. It was an amateur job it was done that poorly. I was hoping they would repeat the job they did on the bumper. It looked like I had done it. Other than that, and the 2 week delay, I'm happy with the result on my car.

Not only am I satisfied with the repairs but also how clean my car was. It would be great to have you do any repairs on my car. Thank you!!!

I was unhappy with the communication through out the entire process. Text alerts were generic and always got sent to me after closing. So I had to wilt around all day just to find out my car was not ready and you all were closed. I did receive a voicemail letting me know my truck was still in paint approaching the estimated return date. I do feel my car took way longer than normal, was in the shop for almost two weeks. I was satisfied with the results however, very very dissatisfied with customer service and also very dissatisfied with my rental experience. Britney told me someone would be at the shop this last Saturday to pick up my truck and also return my rental car, she said someone would be there until 12 noon. No one was at the front desk when I arrived at 11 and even when my husband arrived before that. The door was locked. I did get ahold of Britney and she said she was in Chalreston and would contact who was supposed to be at the front desk. She told me to leave the rental car keys in the front flower pot which I did. When I finally heard back from enterprise today to make sure my rental was closed out, they were unaware of any of this and had to go retrieve the rental car keys from the front flower pot. Luckily they were still there and not damaged from the rain. Also, Britney told me she would call me today, to make sure everything was ok, since I picked up my car over the weekend and no one was there. She NEVER did and that is very unprofessional and unacceptable. Britney also promised they would take care of the additional insurance I purchased from Enterprise and take it out of my deductible (which I already paid) and also promised a gift card. None of this has happened. Again, I will have to call to make sure this is taken care of. I can tell you this- if my insurance did not recommend you (Geico) I would have not chosen your facility. Not only will I never return, I will also be letting Geico know of my extreme dissatisfaction. Best regards, Katy Mercer ****-****-xxxx

Thanks for your service. Appreciate your support.

Fantastic service and communication. The vehicle was received like it just rolled off the lot. Lee with Liberty mutual insured everything ran smoothly and the process was seamless. Thanks y'all!

Efficient and pleasant service. Kept me apprised of my repair status every step of the way.

The car is back in the shop for fixing the Air Bag light on the front panel.

Great experience! Marnie, Mike and especially Stephanie we're professional and thorough in their dealings with me. The Enterprise car rental experience on site was well done too. Thank you! Becky L

The communication was excellent and unusual for automotive repair. Thank you! I have informed Angie's List. When it is time to do more automotive work, Classic Collision is my first choice.