First off, Bob the service manager was extremely polite and went out of his way at the end of the service to make sure I was satisfied with my car. But the service itself was brutally agonizing. The part that made me extremely upset was when Service King told me it would take 2-3 weeks for a rear-end accident. Then every Thursday (day before scheduled pickup) they would call and tell me it’s going to take another week. Once was fine, I understand some delays. Then it happened again, and again, and again. To turn my 2-3 week estimate into 8 weeks... I feel like communication needs to be improved so the customer doesn’t feel like he’s being taken for granted. I was very pleased with Bob’s commitment to making sure I’m satisfied with my car and I’m glad he spoke to me directly on the issues with the car and delay.
4/27/2018
Andrew W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great and quick service!
4/27/2018
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Mercury
AMAZING people!!
4/27/2018
Kurt K. VERIFIED CUSTOMER
Vehicle Make : Honda
Sal was friendly and professional. Sal simply has a great aura about him.
4/27/2018
Kou M. VERIFIED CUSTOMER
Vehicle Make : Acura
Not ready yet.
4/27/2018
Marva F. VERIFIED CUSTOMER
Vehicle Make : Lincoln
I especially liked the daily updates. Also, Miles,at your South Holland location helped disengage and reinstall my Grandson's car seat. The car rental agency staff (Hertz) pretended not to know how to do it. The body work promised was performed to my satisfaction.
4/27/2018
Wayne E. VERIFIED CUSTOMER
Vehicle Make : Honda
Juan the estimator and the whole crew did a excellent job on my car . The whole experience from talking to Pam in the office to Juan the estimator , the paint crew, and body crew made my car look like it came out of the showroom . I am very satisfied and I highly recommend Service King on Duvan Drive in Tinley Park. I give them a ?????????? Rating. Wayne E
4/27/2018
Kelly B. VERIFIED CUSTOMER
Vehicle Make : Honda
I received excellent technical and customer service from entire staff. And my car was ready in a very timely manner considering the amount of work that needed to be done. Thank You!!
4/27/2018
Lorna M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Josh, was excellent took very good care of me. Everyone was courteous and friendly. Thank you, Lorna M
4/27/2018
Marilyn J. VERIFIED CUSTOMER
Vehicle Make : Ford
Marilyn is the best!
4/27/2018
Sally E. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very professional personnel and capable
4/27/2018
Kevin W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The best shop around. Not that my family with 5 drivers is accident prone but we only go to service king . Always updating with progress. Rental car taken care off for us. Friendly people who honor the warrenty.
4/27/2018
Ray V. VERIFIED CUSTOMER
Vehicle Make : Honda
Extremely pleased with the quality of work accomplished. Plus got a call that I had been overcharged. An item on the bill had not been performed. Therefore, quality of work + honesty = WInner!!!
4/27/2018
Steven W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Debbie and Emily were very good to work with well organized thank you the job looks great Steve Williams
4/27/2018
John 3. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service & fast. I love the way your follow up with customer!
4/27/2018
Jacqueline S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Tim was awesome with keeping me informed of the progress of my car and the work was completed before the estimated time. Great job I would use service king again and refer to all my friends. 10+ scoring
4/27/2018
Dorothy E. VERIFIED CUSTOMER
Vehicle Make : Toyota
I loved the constant updates on my car repair. Work looks wonderful. Overall, outstanding, thank you very much.
4/27/2018
Ashley P. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am so glad I decided to take my car to this Service King. OJ was such a help from start to finish. He kept me very informed, was honest with me & answered all of my questions. I hope that my car doesn’t get messed up again, but if it does, I will be back. Thank you so much for all of the help! I really appreciate it!
4/27/2018
Terry W. VERIFIED CUSTOMER
Vehicle Make : Buick
The Customer service given by Zach was fantastic. He communicated regularly as needed. He is a great asset to Service King and represents the company very well.