The guy who was taking care of me, Matt, was extremely polite and was very good about keeping me up to date on what was happening to my car through calls, voicemails, and texts. I'd definitely come to him again.
2/21/2015
Willie H. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Ms. Felicia was helpful and very informative. I appreciate her professionalism.
2/21/2015
Stanton C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Fabien Aburto was a pleasure to work with. He explained everything in detail and helped meet my time constraint. I appreciate his courtesy and helpfulness.
2/21/2015
Ekaterini T. VERIFIED CUSTOMER
Vehicle Make : Dodge
They were very helpful! Also, bumper looks great!!
2/21/2015
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Audi
Completed job early - thanks!!!
2/21/2015
William L. VERIFIED CUSTOMER
Vehicle Make : Honda
Chris was great.
2/21/2015
Matthew N. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very pleased with the customer service and the quality of repair, I will definitely refer people as well as being any other damaged vehicles to service king.
2/21/2015
Patrice D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Brian did an excellent job keeping me informed on my car's progress. He sets high standards for inspection and yreatsed my car as though it was his own. He was great to work with and I truly appreciate the quality work and customer service of Service King.
2/21/2015
Julia L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Gary was excellent! Thanks so much
2/21/2015
Keith F. VERIFIED CUSTOMER
Vehicle Make : BMW
Erica and Mr. Donnie were great to work with
2/21/2015
Robert C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Alex was very professional and kept me updated with all repairs on my vehicle.
2/21/2015
Juan V. VERIFIED CUSTOMER
Vehicle Make : Dodge
I loved the service and constant updates! You guys are awesome and the body work is marvelous. Can't even tell I was in a wreck. Thank you service king!
2/21/2015
Aletta H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was super friendly and took the time to thoroughly explain everything. They were patient and answered all my questions. I'm glad my insurance recommended them
2/21/2015
Peter Michael. VERIFIED CUSTOMER
Vehicle Make : Scion
First off your text message updates are not accurate. I kept getting text message updates that my car was estimated to be completed by 2-17. In reality my car was completed on 2-12. I don't like that your text messages are misleading. If they aren't accurate you shouldn't send them out to customers. It becomes a disservice and customers make plans as to when they need to pick up their car. I wasn't able to pickup my car till the 17th bc i had other plans.
Second, an interior passenger head liner panel in my car was not properly placed back after the repair. It is not flush and actually protrudes out of two joining panels. Also, my rear passenger bench seat is not anchored properly back. I'm assuming,again, that the seat was removed when repairing the car.
I have taken this car twice before to this very same shop when it was Marco's Auto Body. I received exceptional service and didn't have any issues. Marco's took their time with my car and made sure that I was happy.
To say the least, I will not recommend Service King to any of my friends nor will I return for any future repairs. Your service is not exceptionally amazing like Marco's Auto Body. Not to mention, you don't give out touch up bottles of extra paint like Marco's did. It's the attention to detail that made Marco's a good body shop.
2/20/2015
Emily S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Melissa was excellent. She was very friendly and consistent about communicating the repair status frequently. She helped make my experience a good one.
2/20/2015
Christopher W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very impressed with the overall quality of work completed and the additional repairs exceeded my expectations
2/20/2015
Amanda Y. VERIFIED CUSTOMER
Vehicle Make : Kia
Na
2/20/2015
Alina S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent Job!!!
2/20/2015
Jason A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very friendly staff members, excellent communication on progress n a really nice finished product and experience overall, I'd recommend your company to others, overall excellent experience and thank you again
2/20/2015
Richard L. VERIFIED CUSTOMER
Vehicle Make : Saturn
The only thing that I would change are the "cute" email updates, such as, "Your ____ is happy at Service King...." It's a car, not a child, spouse, or pet. It's an inanimate object that has no feelings. I know that a lot of people think their car as an extension of themselves, but really.