Service King Corporate

My experience with Service King was outstanding! Great customer service and excellent communication! Couldn't of been happier with my experience, thank you much!

Great service!

Great job and Jimmy Glass was a pleasure to work with.

Your representative (Kimberly) was very nice and professional. When I first brought my vehicle in for an estimate as requested by USAA, I was told that I would have to pay a 500 deductible. I explained to Kimberly that USAA sent me an email stating that my deductible able was waived due to the other parties insurance accepting full liability (which Kimberly verified). After the repairs were done, Kimberly called to say it was ready and was already pulled up out front of Service King. I arrived and did the "inspection" of the repairs which took only a few minutes and the work that was done was great but there was sticky stuff on the arm rest and dirt in the seat. Someone was called to clean the seat and arm rest off. I thought I was ready to leave but I was told they couldn't release my vehicle because I owed 500. I tried to explain that I already went through this with Kimberly, I was told there were no notes in my file from her to indicate that my deductible was waived by USAA. I finally got out my USSA card (for the phone number) and as I'm trying to call my USAA rep, Debbie who works at your front desk, decided to also also pick up the phone and call USAA... and USAA confirmed my statement. I finally left but during all this I had to have my assistant cancel my appointments that I was unable to make because of the situation. That was yesterday, today I get a call from Kimberly apologizing for everything but said she called for another reason. I needed to come by at "my convenience" because they forgot to put my licence plate back on. Well, as I was driving to Service King, a policeman pulls me over, I tried to explain the situation and I got the same look I got when I told your team that I didn't owe 500. The officer followed me to your facility and waited until I finally pulled out with the license plate on. Again, being being detained by the officer and then having the plate put on... I missed another appointment. If the need arises, I will probably ask USAA to give me a different service provider. Your staff was nice but the inefficiency leaves a lot to be desired when you need to manage your time.

A very fast repair! Everything looks great. Service was professional. Kimberly Gray kept me informed with friendly updates on my baby! I am a satisfied customer. Thank you.

amazing job !

I really appreciated that you guys called when you noticed that my used car had been damaged prior to when I purchased my car. I also appreciated that you cleaned it!!! Had a great experience! Thank you!

When we picked up the car after the repairs, it looked no different from the day it sat in the dealer's showroom. Very nice work!

Car was in shop eight days for a 3 day repair. Paint job still needs some buffing or something.

I'm very happy with experience..Very efficient ..Appreciated updates via text & e mail ..I would like to give a compliment to Jason Paez. He is friendly, great attitude . I was always informed of status of repairs.. Very good customer service. Thank you, Dina Kennedy

Thank you

Everyone was wonderful. Will always recommend Fix Auto to anyone that needs auto repair eork done

They did excellent job. I always love to fix my car here. I recomend.

You were fast and detailed.

The service was wonderful even after my cares and concerns. All and all my needs were meet with excellence. Thanks!

We found Precision Collision Auto Body to be professional. During the process they gave us updates on the repairs, which were much appreciated. The car looks great!

Adam and fish were amazing to work with

Very professional, timely communication, timely completion and great service! Car looks great!

I have just picked up my Kia sport age today the back camera is not working accurately...it's still showing mostly the ground..The original set up was different..

Everyone was so nice and helpful. I'm glad I was able to get my car repaired here