Service King Corporate

I have nothing but praise and thanks for the job that you and the Laporte police did to help us out of a bad situation that we were in. My wife and her sister and I were on our way to the new cruise terminal from Baton Rouge. My truck had been using coolant, so I stopped in Winney to get gas. I checked the coolant level, it was a little low, so I added some, closed the hood and headed for the cruise ship. We got into Houston and I looked down at the temperature gage and it was pegged out! I pulled into a station, raised the hood and realized I hadn't closed the cap on the coolant reservoir. I added coolant, closed the cap and headed for the cruise ship. We got within 15 miles of the ship when we heard a clattering noise. The truck started to slow down so I took the first exit I came to. We pulled off the interstate and the truck died. I sat there about 10 minutes trying to figure out what to do. Our cruise ship was leaving in 2 hours and we needed to be there or get left. I called 911 asking for assistance. They asked for my location. When I pulled off the interstate, I failed to notice what exit I took. The only thing I could do was tell them what I could see around me. I also called yellow cab thinking I would send my wife and her sister on the cruise and I would stay in town while my truck was being repaired. The cab arrived first and we were starting to load the luggage in the ca when the LaPorte police arrived. We told them what was going on and they said "you go on your cruise and we will have your truck towed to Charlie Hinds repair shop, they are the best shop around." We loaded in the cab and made it to the cruise ship with 30 minutes to spare. There is no phone service on the ship, so it was Wednesday before I could call anyone to check on my truck. As it turned out, I had to replace the engine in my truck. I don'tknow about any other repair shops in town, but I am so grateful to the whole team at Charlie Hinds. The mechanic went above and beyond to make sure my truck was repaired. I also want to especially thank Officer Salter and his partner for leading me to you. You are a credit to your community. Merry Christmas to you and your staff and thank you again for your help Ron Jenkins Mobile Tech Medical Laboratories Baton Rouge, Louisiana ****-****-xxxx

Karla was excellent...keep me informed about everything!

Thank you !

Outstanding staff and work.

My car was immaculate when I picked it up and it was ready when promised. Love these guys.

Everything was great! Friendly staff!!

Excellent job, which was completed two days eag. Thank you.

Fantastic customer service. Very friendly staff.

It was the second time I have used your service. I hope I wont have need to again and avoid having an accident.

Adam kept me informed and was very thorough!

Very professional service outstanding service

I am very happy with the service I received from all parties involved. Everyone was so polite and my car looks great following the repairs. Thank you to all!

Great work!

When picking up my Tahoe I noticed a piece to the rear windshield wiper was missing. I was told it was missing in the picture taken, but they could not determine if it was caused by the accident or not. I do not ever recall seeing it missing, but I was never called to discuss this. I think a simple call should have been made but no attempt was made on Service Kings part. I was the one to point it out when inspecting the Tahoe instead of the service rep. Is this something that can be replaced by USAA or Service King? Other than this issue, everything else was good.

The service your team provided was awesome! Shea provided the best customer service I have received! Very well job done! Thank you Service King team, especially thank you very much Shea!!! Aynur Washington

Everyone was really nice and maDe it easy on me to get a rental car. Like the text msg updates, too.

Fabian kicked ****.

They did an excellent job and kept me apprised during the entire process. The results were excellent.

Qualtech staff did a great job on my car. Returned it all clean and even polished the front headlights. Great job!

Thanks for everything!