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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 960 reviews 75%
4 star 206 reviews 16%
3 star 24 reviews 2%
2 star 33 reviews 3%
1 star 62 reviews 5%
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(All Vehicle Makes)
Diana F.
Vehicle Make : Honda
4 out of 5
9/29/2016
Aaron picked up quick what ever Brian left undone.
Mark B.
Vehicle Make : Toyota
5 out of 5
9/29/2016
Yvonne, and team are EXCELLENT employees! I couldn't be more impressed with the professional, flawless work they did for my Prius. And they did it in a very timely manner. Thanks so much! Mark B
Jazmina D.
Vehicle Make : Dodge
5 out of 5
9/28/2016
Amazing customer service from all staff. Keep up the great work, it is noticed and appreciated :)
Dominick C.
Vehicle Make : Hyundai
5 out of 5
9/28/2016
Professional service
William Q.
Vehicle Make : Toyota
4 out of 5
9/28/2016
They made it easy for me. Car nice and shiny when I picked it up. Staff very relational, plenty of smiles
Brian W.
Vehicle Make : Scion
1 out of 5
9/24/2016
Took too long! Not enough feedback until i keep calling and asking
Angela T.
Vehicle Make : Volvo
5 out of 5
9/24/2016
I am perfectly satisfied they did a beautiful job you can't tell where the damage was and they even washed my car. I would refer anyone to them who needs repairs!
Sally L.
Vehicle Make : Toyota
4 out of 5
9/24/2016
More than satisfied. It was a pleasure to have our car repaired there. The repair and attention to detail exceeded our expectations. Yvonne reviewed everything before and after the repair and we were updated with progress via texts. Happy on this side...
Salvador P.
Vehicle Make : Toyota
4 out of 5
9/24/2016
Just excellent.
Barbara L.
Vehicle Make : Chevrolet
5 out of 5
9/24/2016
Wonderful customer service. Very friendly & courteous staff. Totally satisfied with my first experience with Camelback Toyota Collision Center. I will definitely use them again for any collision repair, and will definitely recommend them!
Anusha M.
Vehicle Make : Toyota
1 out of 5
9/22/2016
I am happy with my car but the service I received was terrible. I had to call repeatedly to find out the status on my car. Then I would not have my calls returned. it was very frustrating.
Patricia G.
Vehicle Make : Toyota
2 out of 5
9/21/2016
Poor quality of work needed to send car back too be fine details repair
Noelle P.
Vehicle Make : Hyundai
2 out of 5
9/21/2016
I do not require or request to hear from a representative. I received many texts saying my car would be ready on a particular day. The texts also indicated I would hear by phone if the timeline were to change. Because I hadn't heard anything different, I arrived to pick up my car on the originally communicated date, only to be told that an alignment was still required. I was given the impression the car would be ready the following day. When I arrived, I was informed that a part hadn't come in. Again I was surprised because I'd been told an alignment was the last thing needed. The work on my car was completed to my total satisfaction. Please work to improve communication with clients, especially when changes in timeline occur.
Bonny A.
Vehicle Make : Ford
5 out of 5
9/21/2016
The team was great. Jay was particularly helpful and peofessional
Shannon P.
Vehicle Make : Toyota
5 out of 5
9/20/2016
Extremely friendly and very knowledgeable staff. Was very happy that I selected to have my car done in yourshop. Thank you.
Nicole W.
Vehicle Make : Kia
1 out of 5
9/16/2016
You had my car for over 30 days, ordered the wrong parts twice, never returned our phone calls, didn't meet your fix dates 3 times, and we are still missing parts on our car.
Adrian M.
Vehicle Make : Chrysler
5 out of 5
9/9/2016
They did a great job looks like nothing happened to my car.
Michael C.
Vehicle Make : Honda
5 out of 5
9/9/2016
The service was excellent and you did a great job on my truck ! Yvonne was great a well ! She kept in frequent contact as to the status of repairs and made me feel like I was important ! Kudos to you all
Nathan C.
Vehicle Make : Nissan
1 out of 5
9/9/2016
Response time from representative was slow. Was told car would be ready by Thurs, it wasn't. Then Friday, but they couldn't promise much before 6. Was told my weekend rental was going to be paid for, it wasn't . asked for a quote on a gasket replacement on drop off, had to ask again days later, as none was provided. Transfer was to be buffed off, but wasn't until I noted it to the representative.
Mary Ellen.
Vehicle Make : Toyota
5 out of 5
9/9/2016
Everyone was very processional and answered all my questions. The repair of my vehicle is excellent.

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