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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 586 reviews 78%
4 star 135 reviews 18%
3 star 9 reviews 1%
2 star 5 reviews 1%
1 star 20 reviews 3%
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(All Vehicle Makes)
S H.
Vehicle Make : BMW
4 out of 5
3/30/2016
Our experience at Town East Body Shop was exceptional. We came in on a busy day, however Kevin **** assisted us personally so that we would not have to wait. We were kept abreast of the status of the repairs and the job was completed in a timely manner on the date promised. Service like that is rare these days. My car was returned clean and looking like brand new! Thank you for taking care of our repair needs! We will recommend Town East to all our friends.
Jimmy C.
Vehicle Make : Lincoln
5 out of 5
3/30/2016
Excellent job and ZACK keep me informed through the process of the repairs. Great job. Will refer to others.
Charles J.
Vehicle Make : Ford
1 out of 5
3/29/2016
I was called by Billy and told that I didn't pay anything and that all records were electrical so out wasn't there error. I was the one who told him about the insurance money then he wanted to question me on it and demanded that I come in on our before frosty to post the remaining even though it was their error that they didn't process the full amount. I also had an allowance done and wasn't told about something not being complete as in a bracket our something listing to keep it from starting in place and when I brought out up he advised me of trying to get him to fix something that I had told him not too. He also lied to my husband and told him that my insurance company denied something he never signed to them as a supplement and told them they're was nothing to submit. I feel I want treated like a customer and was more treated like a thief. I would like someone other than him that is over him to call me and address this.
Lewis Z.
Vehicle Make : Toyota
4 out of 5
3/27/2016
Job none
Samantha F.
Vehicle Make : Volkswagen
5 out of 5
3/26/2016
Thank you for finishing my repairs ahead of schedule and for cleaning my car.
Barbara B.
Vehicle Make : Ford
5 out of 5
3/25/2016
The whole experience was courteous and professional. Barbara B
Christopher W.
Vehicle Make : Nissan
5 out of 5
3/23/2016
Car looks perfect
W S.
Vehicle Make : Ford
5 out of 5
3/22/2016
Car looks great!
Brittney B.
Vehicle Make : Ford
5 out of 5
3/20/2016
David was very very awesome! I loved how he sent me updates constantly. I'm very satisfied with town east ford collision and the staff! David is excellent at his job as well!
Ruben Y.
Vehicle Make : Ford
5 out of 5
3/20/2016
truck cane out good!very satisfied. Glad I chose Ford
Alvinne C.
Vehicle Make : Ford
5 out of 5
3/20/2016
Billy did a great job
Dianna A.
Vehicle Make : Ford
5 out of 5
3/20/2016
David gave the best customer service I have ever received from auto repair facility.
Erika C.
Vehicle Make : Mercury
5 out of 5
3/17/2016
Good customer service. Nice , friendly staff
Gerardo R.
Vehicle Make : Nissan
5 out of 5
3/17/2016
You did a great job on my car????????tanks!
Heather T.
Vehicle Make : Ford
5 out of 5
3/17/2016
Great Job!!!
Patricia G.
Vehicle Make : Toyota
5 out of 5
3/17/2016
Great job and down time was great
Maria G.
Vehicle Make : Subaru
4 out of 5
3/17/2016
100% satisfaction. .
Chelsea S.
Vehicle Make : Nissan
5 out of 5
3/15/2016
Overall great experience!
Cynthia B.
Vehicle Make : Ford
5 out of 5
3/12/2016
I was very please with the work completed on my vehicle and the customer service of the associates in the Service Collision department was outstanding.
Luis L.
Vehicle Make : Ford
5 out of 5
3/11/2016
Tanks for all the good work.

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