David Maus Collision Center

Very professionally handled

I just wish there had been more direct communication. This was a stressful experience and having to chase down updates and information made the experience even more stressful.

This was an awesome experience ,

I highly doubt this survey will be read and taken into consideration in anyway however, I decided to complete it anyways. I have used David Maus collision about a half dozen times now and if I could sum it up in one word it's "lazy". Each time I bring my vehicle up there and the time comes where I get the call and its someone saying "your vehicle is done" I get a sick feeling knowing that it's NOT DONE and then wonder "what did they miss this time?".. For example this past visit I was told that over 30 parts were being replaced and not to worry it'd look brand new when I picked it up. Well had I not went by there the day before and see that the front grille hadn't been painted (due to damage) then I would have once again wasted a trip driving up there. Without rambling on the best advice I could give is to hire someone like myself to inspect all of your vehicles upon completion and/or fire the lazy person currently doing that job. As a multi million dollar shop there is so much more potential there for customer satisfaction and return/new customers. People should be excited to have there car worked on there. I get excited when I buy a car there and use the service department. That's why I have this weird sense of loyalty to that establishment even when it comes to using the body shop. Thanks. And tony was a very nice guy. He kept me up to date and did the best he could. Wouldn't mind working with him again.

Jennifer was terriffic!!! She kept me up to date on the progress of my repair by text. I totally appreciated that. Nice girl. Very efficient.

Thanks for getting my car ready before the predicted time!

Wendy and your entire staff, took a stressful situation and made it easy. My car looks amazing and I was kept up to date the entire time.

Mike Beebee was very helpful and courtesy I give 100%

Was impressed with my insurance company works with you to handle claims, estimates, rentals and repairs in one appointment. A claim is complicated, and stressful but you made it so much easier! Thank you!

Check in was very quick and easy. Pick up was great too. Wendy is very knowledgable and patient!

David Maus continues to provide excellent services when it comes to their collision repairs. Unfortunateky for me I had to use this service one too many times! I would only trust David Maus Collision Center with such work on my and my family's Toyota vehicles.

Had a great experience I loved the text messages updating me on my cars status

The work done was great. I was told my car would be ready by Monday at 5:30 but told Mellisa that Tues was ok when she said they were very busy Monday. Tuesday came and we were told it would be ready by 5:30. We didn't get the car then. Wednesday (today) I got an email saying my car would be ready at 5:30. Fortunately I got a call earlier in the afternoon and was able to get my car before 4pm.

Outstanding customer service from Wendy & work done in a timely manner. Service to the vehicle excellent! Very happy.

Melissa and Bill were outstanding is assisting me with my vehicle and keeping me updated on its progress. Also Bill was an advocate for me in not accepting a previously used part my insurance company had obtained and wanted places in the vehicle and rejected it. Even though it delayed me getting my car back I was grateful and happy he caught that and truly had my best interests at heart . Very happy and satisfied customer and grateful for outstanding service Steve Hochfelder

David Mauser Collision did a excellent job on repairing my van. I am very satisfied and would recommend them to everyone! Thank you so much. ????????????????????????

Am really happy with the way my pilot has been repairing.Thanks

Very smooth transition!

No customer service. No phone calls returned. 3 day job but you kept my car for a week. Disappointed i willnot recommend this repair facility. I will no return.

Melissa and Bill were very professional. Great customer relations. Very pleased with body work.