Golden West Collision

Thanks

Got late by couple of days. But wasn't informed ahead of time. Had to call to know the status.

I am very satisfied with the car repair experience

The area there suffered collision looks just like new; no trace of any damage. Excellent

email update could use some more details rather than generic update with no details.

thanks !

I had left the car on Dec. 12 and I was told it will be ready by Jan. 3, when I return from India. I had been getting emails giving the update, it will be ready by Dec. 29th. IWhen, I did not hear from Golden West, I called up 4 times on Friday Jan 5th, to talk to Henry or for him to return my voice message form morning. Finally he called in the AN and gave me 5 o clock time to pick up my car. When I reached there at 5 pm taking uber, he asked me for the check from insurance. When I said, I got it before going for India trip and I will find it somwhere in my home and return tomorrow,He raised his voice and the tone, " I can not let you take the car." Itzy, the front desk lady joined him in the power statement. I experienced extreme hostility and disrespect in their words. Despite the fact I had said that I will bring it in the next day. I had tears rolling down my eyes and water through the nose surrounded by humiliation. All employees (3) surrounding me were laughing, as if mocking me. They only let me take the car, by depositing the check of insurance check amount about $2,000. When I said I wish to talk to Joe, Henry said, go ahead call him from your phone, if you have his number, I will not give his number to you for he is away on vacation . I just left feeling humiliating. I still have the back wiper hanging in and circulating at 360 when turned on. There was no issue with that when I dropped the car. I will be there at **** pm on this Tuesday (****/9). I hope to meet someone responsible to act and speak. Gunjan

Great

Professional service. Satisified

Everything went very smoothly, from check in, to rental to pickup. I am very pleased with the service I got and the work that was done.

Thank you! You are all friendly and fast.

Repaired car is very good

Great customer service! My phone calls were always answered promptly and the intake/dropping my car off and getting a rental went very quickly and smoothly. Thanks!

Excellent customer service and a car that looks like new! I really appreciated the way way they took time to explain things, and sometimes more than once. I never dealt with anyone that wasn’t courteous and considerate. I would have no problem recommending them to others and/or returning if it should ever be necessary again. I love how the daily updates kept me informed at all stages of my car’s repair. They really made everything so much easier and really went out of their way to do so. I am absolutely going to give the highest recommendation on Facebook, Nextdoor and Yelp...Many thanks to all involved! You all were great!! Cathi Nordin

I liked the team we worked with a lot, between the gal at the front desk, to the appraiser, to the Enterprise car rental team. We were amazed at how good our car looked when we picked it up!

Great job!

Excellent and on time service

Excellent and prompt service.

They did great work, and the turnaround was faster than expected. Awesome service!!!

Delivery date was a problem for me. It cost me an extra 5 days of renting a car. The overall work on the car was excellent as were the people.