Abra Auto Body Repair of America - Aurora (Seattle)

Every person I interacted with was very friendly and helpful. I felt very in the loop at every point and am happy that my insurance pointed me in your direction. I would definitely recommend your shop to friends.

They went above and beyond. Thanks so much!

Thank you so much for the updates, and for the helpfulness of every one I encountered at ABRA

Thank you for getting me back on the road

Very poor communication! I still have not been contacted by anyone from your shop to let me know if my truck is finished or not. The Geico representative has told me that he thinks it is finished because he seen it in the parking lot. But no one from your shop has called me to let me know that my truck is ready for pick up even though that is what I requested that they do.

Andrew was great. Loved the text message updates and that my car was vacuumed upon return. Would highly recommend you.

Excellent

My experience was great. Great service, speedy repair, friendly staff. Thank you!

All of the staff were friendly and helpful on the phone and in person. I really appreciated that I was able to add a second claim after my initial estimate so easily. Andrew did an exceptional job during the whole process, I was always well informed about the status of my car and felt that I was receiving the best possible service. And my car looks great, thank you!

The job was done fast and was to my satisfaction.

Color of repaired section does not match adjacent sections.

The staff were awesome. Very helpful and kind.

Well done

Car looks great. Thanks!

I was very pleased with my recent visit to Abra. The staff was extremely fast and helpful.

Repair is perfect. Very timely work as well. Completely satisfied.

Nice job-thank you

The receptionist (not Melody) seemed really unprofessional and cursed a lot in front of me, she also wasn't helpful when I called and just told me to keep calling back until I got ahold of Eric. Repairs were started on my car without my knowledge, no one called me to explain the damage or the repairs. When I got my car back the glovebox hadn't even been looked at and was still messed up. You guys somehow drained my battery and had to Jumpstart it at the shop. When I drove to my next destination my car died and you had to come Jumpstart it again. You also said that you wouldn't look at fixing my airbag panel because you didn't want to mess with "some other guys work" (the airbag had recently been replaced by subaru dealership) and couldn't tell me if the damage to it was from the accident or not. I received no estimates of how long my car would be in the shop until I finally called myself. Initially I was told 24 hours and it ended up being 5 days.

Everyone was very friendly and welcoming and walked me through the process clearly. I appreciated the text updates as well. Donovan and Eric were great!

The service was all around friendly, informative, thorough and quick. The text updates and car detailing were a great bonus!