Abra Auto Body Repair of America - Aurora (Seattle)

Service was great! I got my car back and you guys had even detailed it which was a huge surprise!

Abra did a GREAT job. Everyone made the process super easy and kept us informed along the way. Thank you!

Communications about the work were good. Even though I said yes to the satisfaction, there were a couple of frustrating things. For insurance-related accidents you have an agreement with Enterprise car rental and probably others. They arrange to pick you up at the time of your appt. I asked them to come specifically 10 minutes after the appt time and they assured me they'd be there, when actually they told me they never leave to come and get the person until you call and tell them to. At one point - since I had another appt to get to - I stopped the paper signing and other parts of the process and asked the office person to please call them so they would get there soon. She would not stop the process and make the call until every part of her agenda was done, though I asked twice. This delayed me getting out of there and to my appt on time. The second thing I found frustrating is that even with an office full of employees there were times when no one could answer the phone - this is understandable - but with only 2-3 rings the call is automatically rerouted to a call center no where near the office. Three times I called with questions about my appt., directions to the office, and whether they could take a look at the car on a weekend. I was given misinformation each time. The call center employees need to be better educated about the specifics of each of their different offices. I will say that at all times the Abra offices, mechanics, and call center people were very friendly and polite. The work was done well and they gave me regular updates. Overall a favorable impression.

I was very satisfied with the actual repair. I did have a very unpleasant customer service experience with Lily. I don't think she was the same woman that was there when I actually picked up my car because that woman was great. The experience with Lily was bad enough that I feel obliged to let the owner know so they can get her some training and future customers have a better experience.

Very professional

Team was fast, friendlyou and professional. Car looks good as new!

Great job! Thanks!

Your customer service is awesome..and the time frame of the repairs on my car was great.

Great job! Thanks!

Exemplary customer service.

Great service at estimate and on time. Thank you! Rental car arrangement is very helpful.

Everyone was very helpful. Made feel my car was in good hands.

Everything looks great. Very good customer service!

Eric **** was wonderful and extremely helpful! I would recommend him to anyone.

Thank you for expediting the repair of my vehicle without sacrificing the quality of repair work and customer service.

Fast!

Thank you so much!!! My car looks better than new and I appreciate the detail cleaning. The customer service was top notch. I'll recommend you to those in need.

When I dropped my car off at Abra, it had 132135 miles on it. When I picked it up, it had 132740 on it. That is a 605 mile difference. One of your employees took my car while in your care and took it for a 605 mile joy ride. This is completely unacceptable. And I am absolutely livid.

The staff are always so helpful.

Thank you for the great work.