Richard S.
Vehicle Make : Toyota
The repair on the car was fine- it looks good and the car seems to run well. However, I was disappointed with how dirty my car was upon return. I keep my car very clean, and I expected to pick it up as clean as it was when I left it. Instead, there is dust and glue debris on the inside and outside of the car. It's incredibly dirty, even though I had to wait an extra day or two for supposed cleaning services. The driver floormat is permanently stained, and it was not stained when I dropped the car off.
Tia W.
Vehicle Make : Toyota
Provided false information regarding a piece that was missing from the car via voicemail on the day that car was due back and stated the vehicle wouldn't be completed until the following Monday. I called on the next day, found out the rep was out of the office, the car was in fact ready and they needed to figure out the paperwork as the rep didn't have it ready. Also that the car was possibly delayed as the wash line was long the night before.
Michael H.
Vehicle Make : Lexus
Patricia was a joy to work with. Hopefully I won't
have to come back but if I should have to I'd like
to be helped by Kara or Patricia Good Service!!????
Carlos V.
Vehicle Make : Hyundai
Lindsay Collision brings to mind a 5-star hotel's concierge service. Top shelf, both in the personal attention to the car owner and the quality of the body work. No detail is overlooked--no matter how minor. John Michael was super-attentive. While I hope not to have to visit it too often, Lindsay Collision will continue to be my choice for body work... even 12 miles away from home. Manager Tim runs a very professional organization.
Richard S.
Vehicle Make : Cadillac
Excellent job!
Michael W.
Vehicle Make : Hyundai
Was a very satisfying experience. I wish all my needs were met with this level of efficiency and care.
Jynan W.
Vehicle Make : Cadillac
Patricia was great!
Patricia F.
Vehicle Make : Honda
Everything was completely satisfactory: service, atmosphere, promptness, graciousness of staff, convenience. I just get sort of tired of always having to submit a "grade" to everything and everybody I ever have any interface with. It's like the latest fad. But anyway you all were great. Thanks
Yuan Z.
Vehicle Make : Lexus
Friendly staff. Easy procedure
Zachary P.
Vehicle Make : Cadillac
The whole process was very straight forward and the car looks great. Justin was very good at updating me throughout the process, as well. I appreciate a job well done.
Jerry E.
Vehicle Make : BMW
Great service,thanks for the ride. You make it real easy and Paine less. . Jerry &Barb
Christopher M.
Vehicle Make : Jaguar
The hood won't open.
Shana B.
Vehicle Make : Mazda
Simple and quick from start to finish
Judd L.
Vehicle Make : Lexus
Kudos to both Kara and Vee. I have had several interactions with them and both exhibited exceptional customer service. Well done!
Roberto D.
Vehicle Make : Nissan
stay with repair admired, thought I had not passed anything, really thank you for the excellent work
Patricia C.
Vehicle Make : Honda
Rebecca was very good at keeping me informed and I really appreciated the people at the front desk who made me feel well taken care of.
Linda C.
Vehicle Make : Lexus
I was pleased with the attention that Angye gave regarding my concerns with the delay in turn around time for repairs .
However I should not have had to make 3 separate trips back for the same issue. The passenger front door kept making a tin can sound when shut and that was clearly indicative of a part missing to silence the noise. I chose Lindsay as a certified Lexus repair shop and hoped for efficient high quality service .
I appreciated Angye giving me her personal cell number but we shouldn't have reached that far .
I'm a manager myself and when a customer is having a less than desired customer experience I pick up the phone and seek ways to resolve the issues in a one and done manner .
Will I return here ? I cannot say yes at the moment because a 3 week turn around time is a little on the lengthy side .
I did truly appreciate Angye and Chitt's personality and happy persona . I would return and bring them donuts to say thank you .
Katherine D.
Vehicle Make : Volkswagen
Thank you to everyone that take such excellent care of my car! Shout out to Rebecca for keeping up to date with the progress and making this so easy on me! And thank you to Doug and his team, the work is wonderful - it looks like a brand car!
Ho N.
Vehicle Make : Lexus
More than satisfied. Every staffs work very professionally. My wife and I were amazed by the whole repair procedure and great customer service. Hope other companies learn customer service management from Lindsay.
Fred W.
Vehicle Make : Honda
I was updated halfway during the repairs, great job by your team
Social