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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 221 reviews 73%
4 star 43 reviews 14%
3 star 5 reviews 2%
2 star 11 reviews 4%
1 star 21 reviews 7%
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(All Vehicle Makes)
Glenda A.
Vehicle Make : Hyundai
5 out of 5
11/16/2017
Excellent customer service and my car was completely earlier than expected!
Anna M.
Vehicle Make : Nissan
3 out of 5
11/9/2017
My only comment is that my car was dirty on the outside. I would have thought it would have been washed.
Raymond L.
Vehicle Make : Mercedes
5 out of 5
11/4/2017
Derrick was a total professional. Thanks to him and Service King.
Peggy H.
Vehicle Make : Hyundai
5 out of 5
11/3/2017
My car was delivered ahead of projected time! It was clean, and in pre-wreck shape! The people I dealt with were professional & friendly! Thank you for a job well done!
Lawrence B.
Vehicle Make : Porsche
2 out of 5
10/27/2017
Delivered and not finished by New Braunsfels. San Pedro has to keep vehicle to continue repair for unknown amount of time
Polly G.
Vehicle Make : Jeep
5 out of 5
10/27/2017
My car looks great. Thank you!
Simon F.
Vehicle Make : Nissan
5 out of 5
10/26/2017
Garrett was very very professional he helped me and he answered all of my questions. The work was completed on time and I also appreciated the up dates. Under the circumstances I am very impressed with Service King in New Braunfels, Texas. kudos to your entire staff in New Braunfels
Tim C.
Vehicle Make : Ford
5 out of 5
10/20/2017
Good job
Debra A.
Vehicle Make : Ford
5 out of 5
10/12/2017
Service was fast and courteous. Edward kept me informed of the daily progress. Org drop off and pick up werequick and efficient. Enterprise was great to work with also.
Patricia K.
Vehicle Make : Ford
5 out of 5
10/11/2017
Edward did an excellent job of communicating with me on timelines and any issues that they were having and what they were doing to resolve those issues. Car looks great!
Deanna J.
Vehicle Make : Chevrolet
1 out of 5
10/8/2017
My car looked awful, I refused to take it. Parts were falling off, the hood was not aligned with the front clip. I can go on and on, please call me if you'd like to know more.
Justin K.
Vehicle Make : Chevrolet
5 out of 5
9/30/2017
Fast and friendly service
Shirley J.
Vehicle Make : Nissan
5 out of 5
9/22/2017
Great, professional, and timely!!
James N.
Vehicle Make : Toyota
5 out of 5
9/22/2017
New Braunfels Service King was very polite and fast service. Thank you !
Adriana F.
Vehicle Make : Honda
5 out of 5
9/15/2017
Service was absolutely great!
Debra S.
Vehicle Make : Toyota
2 out of 5
9/14/2017
When I got my car back. The back panel was not put back together properly. Also, when I used my key to lock the door it continually beeped and lights flashed for for over a minute before stopping. I am bringing it back in the morning for them to look at and fix. Otherwise the service was wonderful. The people were great. I was constantly kept up to date on my car. And they they returned my rental.
Edward E.
Vehicle Make : Chevrolet
1 out of 5
9/9/2017
My vehicles paint job has been severely damaged by the shop. I am furious at the damage done to my vehicle not to mention out was several days late. I waited all this Time to get a vehicle that isn in worse shape than the one we dropped off! I will make it my mission to ensure others know about the the terrible work at your shop.
Christopher M.
Vehicle Make : Dodge
4 out of 5
9/2/2017
Got done a head of schedule, thank you!
Jade L.
Vehicle Make : Ford
5 out of 5
9/1/2017
The staff were very friendly. They communicated each step and kept me up to date during the process. The relationship between Service King and Enterprise is a major plus. Would definitely come back here, hopefully I don't have to though.
Karen H.
Vehicle Make : Toyota
2 out of 5
8/19/2017
I was very pleased with the final product. I wasn't expecting to have a cleaned out detailed car on the inside when I got the car back. That was wonderful. The paint job was very good. It did take about a week longer than I expected it to and I felt like I was being rushed out of the office, granted it was very close to closing time. So overall, a good experience, but I can't say I was completely satisfied

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