Abra Auto Body Repair of America - Douglasville

On a scale of ****-10 in terms of overall satisfaction, I will give a 9. I would have given a 10 and given a "yes" answer but the (black Lexus) step pad was not attached to the (new) bumper that was put on. I found it in a plastic bag back in the cargo (trunk)area.

Repairs were completed on time -- despite additional work added to original estimate.

Chris did a great job taking care of us from start to finish. Thanks again Chris!

While I was satisfied with the repair of my car, I am, however, not satisfied that my personal property (my baby sun shade) was damanged while my car was being repair and was ripped, I assume, in attempt to be removed from the window.

Chris was great! Awesome customer service!

Excellent work and quick repair.

I took my car in a day early and even though I was a day early they took it anyway very thankful for that

Did a good job keeping me updated with the progress of my care repair

The man that helped me there was great. He made everything very easy for us and tried to help with anything we needed. I will go back for anything else I need.

Everything from start to the end was a pleasant experience thanks largely to Chris who was diligently informing me with an update. The work done was excellent including cleaning the inside of the car. When I went to pick it up, I found the office was squeaky clean, two employees there were very courteous and friendly. Thank you so much for all you've done.

The work was well beyond what I expected. The repair work was great and you returned my car having done more then necessary. Thank you for cleaning it both inside and out. I left the shop in what felt like a new car.

This is my third repair this year with Abra!!! Thank you for the consistenly courteous service! I hope I don't have to see you again this year!!!!

Great customer service

They kept my vehicle 30 days to repair a cracked windshield, hood, and fender. I paid two car notes and $1300 hundred in rental fees after my insurance company max out at $500.00 since the time y'all had my vehicle. Ridiculous. Your body shop didn't take care of me because they didn't want to tie up painters on my vehicle. Y'all choose to take on faster jobs to maximize your profits while costing me over $1300.00 in the process. Y'all had me make an appointment and advised my vehicle would be ready in about 10 days, not 30. Finally, I had trash in my paint job after y'all said it was ready. Thanks for the excuses from your manger. She also wanted me to make another appointment to fix again what wasn't fixed after 30 days. So mad I left with the trash in me hood. I was a repeat customer for 15 years. You guys should be ashamed. By the way a friendly desk clerk would also be advised. I will never recommend anyone for this location ever again.

Nice and friendly staff. Chris was great, he called very often with updates on the repairs. That was great customer service. Thanks for a job well done!

None, at this time... Chris was great in assisting and keeping me updated with the process and repairs that was being done on my vehicle.., Thanks for everything..,

Excellent customer service a great communication.

The fact that you stayed in touch with us every step of the way was awesome. You're in staff was really good. Loved the receptionist who said "scheiiiiiid?" . Car looks good.

Great service no complaints

Great customer service