Abra Auto Body Repair of America - Douglasville

The customer service was absolutely excellent. However, when I picked up my truck and drove off I noticed that the steering was stiff and my truck cut off four times while the vehicle was in drive. When brought to the attention of the staff, I was in it told they would take it back, provide me a rental, and perform a diagnostic check. A couple hours later I was told whatever the issue it was not in relation to the accident and therefore not their problem. However my truck was not performing this way prior to it being dropped off at ABRA. Though my experience overall up to that point was wonderful (at a 10) this experience dropped it to a 6.5. I feel the least that could have been done was to take my truck for another drive to see if it would cut off and when. In this way an informed decision could have been made with regards to whether the problem was a result of the accident, an oversight on their part, or an out-of-pocket expense for me.

great job on the work...car looks brand new!

I was kept informed every step of the way. The crew did a great job on the repairs

Ya'Lloyd be awesome!

They called several different times to tell me that my truck was ready. I get there and for one its not ready. Two they charged me for repairs that had not been completed. Fender well was hanging off. Swirls or scratches from some type of buffer that was used. Very disappointed !!!!

Everyone at ABRA was very friendly and Chris M. was great with updates!

Service was excellent. The only thing I wasn't satisfied with is that I was told they would detail my car. That was one of the reasons I chose ABRA. When I picked up my car it had dirt on the side mirrors and inside the doors. The carpet under the car seats wasn't vacummed. It apeared as though it was sprsyed with a wsyer hose. The grit on the car from the debree was still therr, but I can't wash it for the next 4-5 days. I didn't expect a perfect detail, but if you're going to wash and vacuum the car it could have been done correctly. Overall customer service and the work on my car was excellent.

Outstanding job. Well done

ABRA in Douglasville is awesome! I've never had a better experience at a body shop. Everyone was very helpful and friendly. My car was repaired very quickly and corrrectly. Chris called everyday to let me know what was going on.

Chris went above and beyond to make sure I was satisfied with the repairs. I hope I never have to but I have to use Abra again and would have no problem recommending them to others.

Keep up the good work. The staff and customer service is great.

Chris was an amazing rep. He kept us informed all the way from beginning to completion. Thanks

The staff was very professional. The ease of the entire experience was exceptional and appreciated.

Given wrong information on initial visit and vehicle wasn't repaired as requested.

Awesome job well done! I am completely satisfied in choosing Abra. Thank you so much!!

Great service outstanding

The repair was not done correctly and I had to wait for the body shop to adjust it when I pick my car up. Then my check engine light came on on the way home (the same thing happened last time my car was in the shop). Upon inspection One of the cylinders was completely full of water. I called Abra & talked to Chris Mehan, was told he would call me back or his manager would but a day and a half later have still not had a call back

Great job on repairing our vehicle.

Great job by every department!!

This was my first opportunity to work with this company. I was thoroughly impressed with the kindness and the thoroughness in answering all of my questions that they displayed throughout the entire situation. While I do not want to have to need to visit you again, if the need does arise, I look forward to working with you again! Everyone was awesome!